HPE Foundation Care - 1 Year - Warranty

The HPE Foundation Care - 1 Year Warranty is an invaluable service that provides essential support for both hardware and software components of your IT infrastructure. Designed to enhance the reliability and performance of your systems, this warranty ensures that your business runs smoothly without interruptions, addressing any technical challenges that may arise. With a comprehensive suite of support options, HPE’s technical resources are geared up to assist your IT team promptly and effectively.

• Comprehensive Hardware and Software Support: Access a wide range of support services tailored for both HPE and selected third-party products, ensuring that your IT environment remains operational and efficient at all times.
• Remote Diagnosis and On-Site Repair: Benefit from immediate remote diagnosis for any hardware issues. If required, on-site hardware repair is available to minimize downtime and keep your systems running smoothly.
• Basic Software Support: For eligible hardware products, you will receive Basic Software Support along with Collaborative Call Management for selected non-HPE software, ensuring seamless integration and functionality across all platforms.
• Access to Software Updates: Enjoy timely access to essential software updates and patches for both HPE products and select third-party software, ensuring your systems remain updated and secure.
• 24/7 Incident Reporting: Report incidents with covered hardware or software at any time through multiple channels, including telephone, web portal, or automated reporting, ensuring that your IT challenges are addressed promptly and effectively.

Technical Details of HPE Foundation Care - 1 Year Warranty

• Service Duration: 1 Year
• Support Coverage: Hardware and Software
• Response Time: 4 Hour Phone Support
• Service Levels: HPE Foundation Care NBD, 24x7, and CTR
• Service Availability: Local availability may vary.

How to Install HPE Foundation Care - 1 Year Warranty

To implement the HPE Foundation Care service, follow these steps:

1. Contact your local HPE sales office to confirm eligibility and explore service options for your hardware and software products.
2. After confirming, complete the necessary documentation to activate the service.
3. Once activated, your IT team can easily report incidents or request support through the designated channels as per the coverage windows.
4. Access electronic support materials and updates through the HPE portal.

Frequently Asked Questions

• What is HPE Foundation Care? HPE Foundation Care is a service that offers comprehensive hardware and software support, designed to increase the availability and efficiency of your IT infrastructure.
• What types of support are included? The service encompasses remote diagnosis, on-site repair, basic software support, and access to software updates for eligible products.
• What are the service levels available? There are three service levels offered: HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service.
• Can I report issues at any time? Absolutely! You can report issues 24/7 through telephone, web portal, or via automated reporting if supported.
• How do I know if my products are eligible for this service? To determine eligibility, please contact your local HPE sales office for detailed information on service availability and product eligibility.