HPE Foundation Care - 1 Year - Warranty

The HPE Foundation Care - 1 Year - Warranty is an essential support service designed to enhance the longevity and performance of your IT infrastructure. With this warranty, you gain access to comprehensive hardware and software support from Hewlett Packard Enterprise (HPE), ensuring minimal downtime and maximum productivity for your business. The service is tailored to address the unique challenges faced by organizations in today’s fast-paced digital environment.

• Comprehensive Hardware and Software Support: HPE Foundation Care offers both hardware and software support, enhancing the reliability and availability of your IT ecosystem. This all-encompassing service ensures that every aspect of your IT setup is covered, allowing for seamless operations.
• Remote Diagnosis and On-Site Repair: This warranty allows for efficient remote diagnosis, and if necessary, on-site hardware repair. This dual approach helps to minimize downtime, making sure that any issues are addressed swiftly and effectively without disrupting your ongoing operations.
• Access to Software Updates and Technical Assistance: Stay current with essential software updates, patches, and remote technical support for not only HPE products but also selected third-party software solutions, maintaining the integrity and performance of your IT systems.
• Flexible Support Levels: Tailor your service experience by choosing from various support levels, including HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service. This flexibility ensures that you receive the appropriate level of support for your specific business needs.
• 24/7 Incident Reporting: With HPE Foundation Care, you can report any incidents related to covered hardware or software at any time via phone or web portals. This ensures that you receive prompt assistance, so you can focus on your core business functions without unnecessary distractions.

Technical Details of HPE Foundation Care

• Duration: 1 Year
• Service Level Options: HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, HPE Foundation Care CTR Service
• Response Time: 4 Hour Phone Support service response time
• Coverage: Hardware and software support for eligible HPE products and selected third-party products
• Availability: Coverage windows and response times vary by region

How to Install HPE Foundation Care

1. Purchase the HPE Foundation Care - 1 Year - Warranty through an authorized HPE sales office.
2. Ensure your HPE hardware and software products are eligible for coverage by contacting HPE for detailed information.
3. Register your products and activate the warranty through the HPE web portal.
4. Familiarize your IT team with the service options and incident reporting procedures to maximize the benefits of the support.

Frequently Asked Questions

• What products are covered under HPE Foundation Care? HPE Foundation Care supports eligible HPE hardware products and selected third-party software. Please contact HPE for detailed eligibility information.
• What are the different service levels available? You can choose from HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service, each designed to meet varying business needs.
• How can I report an incident? Incidents can be reported 24/7 via telephone or through the HPE web portal, ensuring accessibility and convenience.
• Is there a response time guarantee? Yes, HPE Foundation Care guarantees a 4-hour phone support response time based on your selected service level.
• What should I do if I need support outside of business hours? With the 24x7 service option, you can receive support at any time, ensuring your IT infrastructure is always operational and supported.