HPE Foundation Care - 1 Year - Warranty

The HPE Foundation Care - 1 Year Warranty is an invaluable service aimed at ensuring your IT infrastructure remains reliable and efficient. Designed to offer comprehensive hardware and software support, this warranty provides you with the confidence that expert assistance is readily available whenever you need it. With Hewlett Packard Enterprise (HPE) at your side, you can swiftly resolve technical issues and maintain optimal productivity for your business.

• Comprehensive Support: HPE Foundation Care delivers a combination of tailored hardware and software services to maintain the availability of your IT systems. Whether you are encountering hardware malfunctions or software complications, HPE's technical resources are equipped to assist you.
• On-Site Hardware Repair: For any hardware issues that cannot be resolved remotely, the service includes on-site repairs. This feature ensures that hardware-related problems are addressed efficiently, minimizing downtime and maintaining your business operations.
• Remote Technical Support: Gain access to remote technical support for software products under this warranty, as well as updates and patches to keep your systems secure and up-to-date. With HPE Foundation Care, your IT environment is always protected against vulnerabilities.
• Quick Response Time: With a remarkable 4-hour response time for hardware support, HPE Foundation Care guarantees timely assistance, which enhances the operational dependability of your IT infrastructure.
• Flexible Coverage: The service not only covers eligible HPE hardware but also includes Basic Software Support and Collaborative Call Management for selected third-party software products, ensuring comprehensive support for your entire IT ecosystem.

Technical Details of the Product

• Service Type: Hardware and Software Support
• Service Duration: 1 Year
• Response Time: 4 hours for hardware support
• On-Site Service: Available as needed
• Supported Products: HPE and selected third-party hardware/software

How to Install

To activate your HPE Foundation Care - 1 Year Warranty, follow these steps:

1. Purchase the HPE Foundation Care service through an authorized vendor or directly from HPE.
2. Upon purchase, register your product and warranty online through HPE’s support website.
3. Ensure that your HPE hardware and software products are eligible for coverage by reviewing the specific terms of service.
4. Familiarize yourself with the support contact details provided by HPE for quick access to technical resources.
5. Maintain documentation of your service agreement for reference during the support process.

Frequently Asked Questions

• What is covered under the HPE Foundation Care warranty? The warranty covers comprehensive hardware and software support, including remote diagnosis, on-site repair, and updates for eligible HPE products, along with support for selected third-party software.
• How quickly can I get support? With HPE Foundation Care, you can expect a response time of 4 hours for hardware support, ensuring minimal disruption to your operations.
• Is software support included? Yes, software support is included for eligible products, providing you access to remote technical assistance, software updates, and patches during the warranty period.
• Can I get support for non-HPE products? Yes, the service may include support for selected third-party software products, but eligibility must be confirmed with HPE.
• How do I extend my warranty after one year? You can renew your warranty by contacting HPE or your authorized vendor prior to the expiration of your current service agreement.