HPE Foundation Care - 1 Year - Warranty

Introducing the HPE Foundation Care - 1 Year - Warranty, a comprehensive support service designed to enhance the availability and performance of your IT infrastructure. This service ensures that your business operations run smoothly, providing you with the peace of mind that comes from knowing expert assistance is just a call away. With HPE Foundation Care, you will gain access to essential hardware and software support, designed specifically to meet the needs of HPE and selected third-party products.

• Comprehensive Support: HPE Foundation Care offers a robust package of hardware and software services that work together to maintain the functionality of your IT environment.
• Expert Technical Resources: Gain access to HPE’s knowledgeable technical team who provide dedicated support and partner with your IT professionals to quickly resolve hardware and software issues.
• Remote Diagnosis and On-Site Repair: Enjoy the convenience of remote diagnosis for troubleshooting along with onsite hardware repair when necessary, ensuring minimal downtime for your operations.
• Basic Software Support: For eligible HPE hardware, you may receive Basic Software Support and Collaborative Call Management for selected third-party software, ensuring comprehensive coverage.
• Timely Response: With a commitment to a 2-hour software support service response time, you can rely on HPE Foundation Care for rapid resolution of issues, increasing the dependability of your IT systems.

Technical Details of Product

• Service Duration: 1 Year
• Service Type: Warranty and Support
• Response Time: 2 Hours for Software Support
• Eligibility: Applicable to HPE and selected third-party products
• Includes: Remote diagnosis, On-site repairs, Basic Software Support

How to Install

To activate and make the most of your HPE Foundation Care service, follow these simple steps:

1. Purchase the HPE Foundation Care - 1 Year - Warranty through an authorized HPE distributor or partner.
2. Contact HPE support via the provided service activation link or phone number to register your product.
3. Ensure your IT team is aware of the service coverage and procedures for contacting HPE support.
4. Keep your documentation handy, including product serial numbers and any other relevant information, to streamline support requests.
5. Utilize the HPE support portal for software updates, patches, and additional resources.

Frequently Asked Questions

• What products are covered under HPE Foundation Care? The HPE Foundation Care service covers eligible HPE hardware products and selected third-party software. For specifics, please contact HPE support.
• How quickly can I expect support after I request it? HPE Foundation Care guarantees a 2-hour response time for software support, allowing for timely resolutions to any issues you may face.
• Is on-site support included? Yes, on-site hardware repair is included as part of the HPE Foundation Care service when remote diagnosis indicates that it is required to resolve an issue.
• Can I get support for third-party software? Yes, for eligible HPE hardware products, Basic Software Support and Collaborative Call Management for selected third-party software may be included.
• How do I renew my HPE Foundation Care service after one year? Renewal of your HPE Foundation Care service can be done through your authorized HPE distributor or partner. It’s advisable to initiate the renewal process before your current service expires to ensure continuity of support.