HPE Foundation Care - 1 Year - Warranty

The HPE Foundation Care - 1 Year - Warranty is an indispensable service offered by Hewlett Packard Enterprise (HPE) that ensures the reliability and performance of your IT infrastructure. This warranty is designed to minimize downtime and enhance productivity by providing comprehensive hardware and software support. With HPE's expertise at your disposal, you can concentrate on your core business while leaving technical challenges to the professionals.

• Comprehensive Hardware and Software Support: HPE Foundation Care delivers crucial support for a wide array of HPE products and selected third-party products. This ensures that expert technical resources are available whenever you require assistance.
• On-Site Repair Services: In case of hardware failure, the warranty includes on-site repair services. HPE's skilled technicians will promptly visit your location to resolve issues efficiently and effectively, minimizing disruption to your operations.
• Remote Diagnosis: Enjoy the convenience of remote diagnosis by HPE technicians, which allows for quicker resolution times without necessitating on-site visits in many instances. This feature enhances your operational efficiency and ensures that your systems remain functional.
• Software Updates and Patches: Stay secure and up-to-date with essential software updates and patches for covered products, ensuring that your systems are equipped with the latest features and enhancements.
• 24/7 Access to Support: With HPE Foundation Care, you can report incidents and access support services at any time. Reach HPE through phone or web portal, providing you with around-the-clock assistance to tackle any issues that may arise.

Technical Details of the HPE Foundation Care - 1 Year - Warranty

• Service Duration: 1 Year
• Support Response Time: 4 Hour Phone Support service response time
• Service Levels: HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, HPE Foundation Care CTR Service
• Coverage: Hardware support features for covered hardware products and software support features for covered software products
• Incident Reporting: Available via telephone or web portal 24/7

How to Install HPE Foundation Care - 1 Year - Warranty

To install and activate your HPE Foundation Care - 1 Year - Warranty, please follow these simple steps:

• Purchase the HPE Foundation Care warranty from an authorized HPE reseller or directly from HPE.
• Once purchased, you will receive a confirmation and warranty details via email.
• Register your warranty by visiting the HPE support website and entering the required information, including your product details.
• Familiarize yourself with the support options available to you, including the different service levels and response times.
• In case of any issues, contact HPE support directly using the provided contact methods for immediate assistance.

Frequently Asked Questions

• What products are eligible for HPE Foundation Care? Eligibility for HPE Foundation Care varies by product. It is recommended to contact a local HPE sales office for detailed information regarding specific product eligibility.
• Is on-site service included in the warranty? Yes, on-site hardware repair services are included for eligible hardware products under the HPE Foundation Care warranty.
• Can I contact HPE support at any time? Absolutely! HPE Foundation Care provides 24/7 access to support, allowing you to reach out for assistance whenever necessary.
• Are software updates included in the warranty? Yes, HPE Foundation Care provides access to essential software updates and patches for covered software products.
• What if I need to report an incident? You can report incidents either via telephone or through the HPE web portal, available 24 hours a day, 7 days a week.