HPE Foundation Care - 3 Year - Service

The HPE Foundation Care - 3 Year - Service is a vital support solution tailored to enhance the reliability and availability of your IT infrastructure. Offered by Hewlett Packard Enterprise (HPE), this service combines comprehensive hardware and software support, empowering your IT teams to maintain optimal system performance while maximizing your investment. With HPE Foundation Care, you can ensure that your systems run efficiently, addressing potential issues before they become costly downtime.

• Comprehensive Coverage: HPE Foundation Care delivers extensive support for both hardware and software products, ensuring the entire IT environment remains operational and well-maintained.
• Timely Support: Enjoy a rapid 2-hour phone support response time, allowing your IT team to resolve issues swiftly and minimize downtime, ultimately enhancing overall productivity.
• On-Site Hardware Repair: If hardware issues arise, HPE provides on-site repair services as part of the package. This ensures your systems are restored to full functionality without unnecessary delays.
• Remote Diagnosis: Benefit from remote diagnosis and technical support, which aids in identifying and resolving issues quickly, reducing the need for on-site visits and allowing for faster resolutions.
• Software Updates and Patches: HPE Foundation Care includes access to software updates and patches for HPE-supported third-party software products, ensuring your systems remain current and secure against vulnerabilities.

Technical Details of Product

• Service Type: Foundation Care
• Duration: 3 Years
• Support Hours: 24/7 coverage available
• Response Time: 2 Hour phone support
• Coverage: HPE and selected third-party hardware and software products

How to Install

Installing the HPE Foundation Care service is straightforward. Follow these steps:

1. Purchase the HPE Foundation Care - 3 Year - Service through an authorized HPE reseller or directly from HPE.
2. After the purchase, you will receive confirmation and detailed instructions via email for service activation.
3. Register your hardware and software products with HPE to ensure full coverage under the service agreement.
4. Familiarize yourself with the available support options, including remote diagnosis and on-site repair, by accessing the HPE support portal.
5. For any inquiries or further assistance, reach out to HPE support directly for a smooth service experience.

Frequently Asked Questions

• What products are covered under HPE Foundation Care? HPE Foundation Care covers eligible HPE hardware and selected third-party software products. For detailed information on coverage, please contact HPE support.
• How do I access technical support? You can access technical support via phone, email, or the HPE support portal, depending on your service agreement.
• Is on-site repair included? Yes, on-site hardware repair is included as part of the service if the issue cannot be resolved remotely.
• What is the response time for support? The response time for phone support is 2 hours, ensuring that your IT issues are addressed promptly.
• Can I get software updates for third-party products? Yes, HPE Foundation Care includes access to updates and patches for selected HPE-supported third-party software products as they become available.