HPE Foundation Care - 3 Year - Service

The HPE Foundation Care - 3 Year Service is an essential solution for businesses looking to enhance the reliability and performance of their IT infrastructure. This premium support service, provided by Hewlett Packard Enterprise (HPE), delivers a wealth of hardware and software services designed to keep your organization running smoothly. With the backing of HPE's extensive technical resources, you can ensure that your IT team is equipped to address challenges quickly and efficiently. Below are the unique features and benefits of the HPE Foundation Care - 3 Year Service:

• Comprehensive Support: Gain access to a full suite of hardware and software services aimed at increasing your IT infrastructure's availability and performance.
• Remote Diagnosis and On-Site Repair: For hardware-related issues, this service includes remote diagnostics and on-site repairs when necessary, ensuring minimal downtime for your operations.
• Basic Software Support: Eligible HPE hardware products include Basic Software Support and Collaborative Call Management for select non-HPE software, making it easier to manage software-related challenges effectively.
• Reliable Technical Assistance: Enjoy the benefits of dependable support that helps resolve technical challenges swiftly, with a dedicated team of experts ready to assist you.
• Rapid Response Time: Experience a quick 2-hour phone support response time, ensuring timely assistance and keeping your operations running smoothly.

Technical Details of HPE Foundation Care - 3 Year Service

• Service Duration: 3 years
• Support Type: Hardware and software support
• Response Time: 2-hour phone support response time
• Coverage: Remote diagnosis, on-site hardware repair, and access to software updates
• Eligible Software Products: Basic Software Support for selected non-HPE software

How to Install HPE Foundation Care - 3 Year Service

Installing the HPE Foundation Care - 3 Year Service is a straightforward process:

1. Contact your HPE sales representative or authorized partner to purchase the service.
2. Once purchased, you will receive confirmation and detailed instructions regarding service activation.
3. Ensure your eligible hardware and software products are registered with HPE.
4. Access the HPE support portal to familiarize yourself with the resources available under the service.
5. Utilize the provided contact information to reach HPE technical support whenever assistance is needed.

Frequently Asked Questions

• What is included in the HPE Foundation Care - 3 Year Service? The service includes comprehensive hardware and software support, remote diagnosis, on-site hardware repair, access to software updates, and Basic Software Support for eligible products.
• How quickly can I expect a response from HPE support? HPE provides a 2-hour phone support response time to ensure that your issues are addressed promptly and efficiently.
• Are all software products covered under this service? Only specific eligible HPE hardware products include Basic Software Support and Collaborative Call Management for selected non-HPE software. It's advisable to contact HPE for details on eligible software products.
• Can I access updates for third-party software? Yes, updates for selected HPE-supported third-party software products are included as they become available from the original software manufacturer.
• How do I contact HPE support? You can find contact information for HPE support in the confirmation email you receive upon purchasing the service or by visiting the HPE support portal.