HPE Foundation Care - 3 Year - Service

The HPE Foundation Care - 3 Year - Service is an essential offering from Hewlett Packard Enterprise (HPE) designed to ensure that your IT infrastructure remains robust, reliable, and fully operational. This comprehensive service provides both hardware and software support, allowing businesses to streamline their IT operations while minimizing the risk of downtime. With a commitment to high availability, the HPE Foundation Care service empowers organizations with peace of mind, knowing that expert assistance is just a call away.

• Comprehensive Hardware and Software Support: The HPE Foundation Care service covers a wide range of HPE hardware and selected third-party products, ensuring that your entire IT ecosystem is fully supported and operational.
• Remote Diagnosis and On-Site Repair: Experience immediate remote support from HPE technical resources. If further assistance is required, on-site hardware repair services can be deployed to minimize disruptions and ensure swift resolution of any issues.
• Email and 2-Hour Phone Support: Get reliable email support for your inquiries, complemented by a rapid 2-hour phone response time for urgent matters, ensuring that your technical issues are addressed promptly.
• Access to Software Updates and Patches: Keep your software environment secure and current with access to the latest software updates and patches for both HPE products and eligible third-party software solutions.
• 3-Year Commitment: This service provides long-term support over a three-year period, assuring you that your IT infrastructure will be well-maintained and efficient throughout its lifecycle.

Technical Details of HPE Foundation Care - 3 Year - Service

• Service Type: Comprehensive Hardware and Software Support
• Response Time: 2-Hour Phone Support
• Duration: 3 Years
• Coverage: HPE Hardware and Selected Third-Party Products
• Support Options: Remote Diagnosis, On-Site Repair, Email Support
• Software Support: Basic Software Support, Access to Updates and Patches

How to Install HPE Foundation Care - 3 Year - Service

Installing the HPE Foundation Care - 3 Year - Service is a simple process. Follow these steps to ensure your setup is completed correctly:

1. Purchase the HPE Foundation Care - 3 Year - Service through an authorized reseller or directly from HPE.
2. Register your HPE hardware products that are covered under this service on the HPE support portal.
3. Configure your support preferences by selecting your preferred communication method (email or phone) and understanding the available support channels.
4. Review the terms of coverage to ensure that your selected third-party software products are eligible for support.
5. Once registered, you will receive confirmation and instructions on how to access your support services when required.

Frequently Asked Questions

• What is covered under the HPE Foundation Care - 3 Year - Service? This service covers comprehensive hardware and software support for eligible HPE products and selected third-party products, which includes remote diagnosis and on-site repairs.
• How can I access support? Support can be accessed through email or phone, with a guaranteed 2-hour response time for phone inquiries.
• Are software updates included in the service? Yes, the service includes access to software updates and patches for both HPE-supported software and eligible third-party software solutions.
• What should I do if I encounter a problem? You should reach out to HPE support via your preferred communication method (email or phone) to report the issue and receive the necessary assistance.
• Is there a warranty on the service? While the HPE Foundation Care service does not come with a traditional warranty, it provides a commitment to support over the 3-year service period, ensuring your IT needs are met during that time.