HPE Foundation Care - 3 Year - Service

The HPE Foundation Care - 3 Year Service is a vital support solution tailored to boost the reliability and performance of your IT infrastructure. With comprehensive hardware and software services, Hewlett Packard Enterprise (HPE) ensures that your systems function optimally and consistently. With a team of expert technical resources at your disposal, you can swiftly resolve any hardware or software dilemmas related to HPE and select third-party products. Enjoy the tranquility that comes from knowing your IT environment benefits from trusted support prioritizing availability and performance.

• Comprehensive Hardware and Software Support: HPE Foundation Care covers both hardware and software services, enabling you to address issues rapidly and effectively. With expert guidance, you can minimize downtime and maintain business productivity.
• Remote Diagnosis and On-site Repair: This service offers remote diagnosis to quickly identify problems and includes on-site hardware repair as needed. This guarantees that hardware issues are resolved promptly to minimize any operational impact.
• Email and Phone Support: HPE Foundation Care includes a responsive email support system for urgent matters, complemented by a guaranteed response time of 2 hours for phone support, ensuring timely assistance whenever required.
• Access to Software Updates: With HPE Foundation Care, you receive remote technical support in addition to access to essential software updates and patches, keeping your systems secure and minimizing vulnerabilities while enhancing performance.
• Extended 3-Year Service Duration: The service duration spans three years, providing consistent support and maintenance for your IT infrastructure. This long-term commitment offers maximum dependability and assurance in your technology investments.

Technical Details of HPE Foundation Care - 3 Year Service

The HPE Foundation Care - 3 Year Service includes:

• Remote diagnosis and technical support for HPE hardware and selected third-party products.
• On-site hardware repair to resolve issues as required.
• Basic Software Support for eligible HPE hardware products.
• Collaborative Call Management for selected non-HPE software.
• Remote technical support for software products covered by the service.
• Access to software updates and patches for both HPE-supported and selected third-party products.
• 2-hour phone support service response time.

How to Install HPE Foundation Care

To get started with HPE Foundation Care, follow these steps:

1. Contact your HPE representative or authorized reseller to purchase the HPE Foundation Care - 3 Year Service.
2. Provide relevant details about your existing HPE hardware and software to determine eligibility for the service.
3. Once your service is activated, you will receive access to the HPE support portal, where you can reach technical support and updates.
4. Integrate the service into your IT management processes and ensure your team is familiar with the available support resources.

Frequently Asked Questions

• What types of products are covered by HPE Foundation Care? The service covers eligible HPE hardware products and selected third-party software, providing comprehensive support for both hardware and software issues.
• How do I know if my software is eligible for Basic Software Support? Contact HPE for a detailed assessment of which software products are included in your HPE Foundation Care coverage.
• What is the typical response time for support? HPE Foundation Care guarantees a 2-hour response time for phone support, ensuring prompt assistance for urgent matters.
• Can I access updates for third-party software? Yes, updates for selected HPE-supported third-party software products are included as they become available from the original software manufacturer.
• What happens at the end of the 3-year service period? As the service period approaches its end, HPE will reach out to discuss renewal options to continue providing support and maintenance for your IT infrastructure.