Description
HPE Foundation Care provides comprehensive, proactive support designed to maximize uptime for your 24G SFP+ networking hardware. This three-year service combines hardware and software assistance from Hewlett Packard Enterprise, helping your IT team resolve issues quickly, reduce downtime, and keep your environment current with updates and patches. By combining remote diagnostics with on-site hardware repair when necessary, Foundation Care offers a dependable, streamlined path to higher availability and operational efficiency across your data center, campus, or edge environments. Whether you rely on HPE servers, storage, or networking devices, this service helps your team stay focused on strategic initiatives while maintaining the reliability you expect from your infrastructure.
- Comprehensive hardware and software support with remote diagnosis and on-site hardware repair when needed, ensuring that problems are identified and resolved efficiently.
- 4-hour service response time to accelerate issue resolution and minimize downtime, helping maintain critical services and workloads.
- Three-year coverage to maximize dependability, providing long-term protection and predictable budgeting for your IT plan.
- Basic Software Support and Collaborative Call Management for selected non-HPE software, enabling coordinated issue handling across multiple technology stacks.
- Access to software updates, patches, and related product/support information, keeping systems current and secure with the latest vendor-provided improvements.
Technical Details of HPE Foundation Care - 3 Year Service for 24g Sfp+ Svc
HPE Foundation Care delivers a structured, vendor-backed support experience that aligns with enterprise IT needs. For covered hardware, the service includes remote diagnosis and support, with on-site hardware repair available if required to resolve an issue. For eligible HPE hardware, Basic Software Support and Collaborative Call Management may be included for selected non-HPE software, providing a coordinated resolution across both hardware and software components. Software products covered under this service are supported remotely, with access to updates and patches as they are released by Hewlett Packard Enterprise. In addition, updates for certain HPE-supported third-party software products are included as they become available from the original software manufacturer. The service emphasizes maximum support and maintenance efficiency, accompanied by an on-site service location option to boost usability and reliability. A 4-hour response time is offered to ensure timely completion of issues, and the 3-year duration provides dependable coverage over a significant portion of your infrastructure lifecycle. Electronic access to related product and support information is included, making it easier for any member of your IT staff to locate essential documentation and resources. Note that for third-party products, access to information is subject to the availability of data from the original manufacturer.
Service coverage highlights
With HPE Foundation Care, you gain a structured service framework designed to minimize disruption to critical workloads. The combination of remote diagnostics, rapid on-site response, and long-term coverage helps reduce mean time to repair (MTTR) and improves overall service levels for both hardware and compatible software ecosystems. The 4-hour response window is instrumental in delivering swift remediation, while the three-year term provides stability and a clear budgeting horizon. The inclusion of Collaborative Call Management for eligible third-party software and non-HPE products helps ensure that cross-vendor issues are addressed efficiently, with HPE acting as a coordinated point of contact. All of these components are delivered with an emphasis on usability, enabling IT teams to locate necessary information quickly and act with confidence when support is required.
What’s included for software and third-party applications
HPE Foundation Care includes remote technical support and access to software updates and patches for covered software products. For selected third-party software products, updates are included as they are published by the original software manufacturer, integrating a broader maintenance window into your support experience. This approach reduces administrative overhead for IT teams and helps ensure compatibility between hardware and software layers across your environment. The availability of information from third-party vendors may vary, but the service strives to provide as much access as possible to documentation and resources to support quick issue resolution.
On-site service and location
The service offers an on-site service location option to enhance usability and efficiency, especially for hardware issues that require a hands-on approach. This can be particularly valuable in environments with complex rack setups, strict RMA workflows, or where rapid physical intervention is needed to restore service levels. The combination of remote diagnostics and on-site support is designed to deliver comprehensive coverage with minimal business interruption, ensuring that critical systems stay online and productive.
Value proposition
For organizations seeking predictable costs, reliable coverage, and a streamlined path to issue resolution, HPE Foundation Care delivers a compelling value proposition. By combining multi-layer support, rapid response, long-term coverage, and access to software updates and documentation, the service helps reduce operational risk while simplifying vendor management. This is particularly advantageous for networks and storage environments that rely on SFP+ 24G interfaces, where uptime and performance are paramount. The service aligns with modern IT operations that demand proactive maintenance, timely updates, and a consistent support experience across both hardware and software components.
How this service aligns with your IT strategy
HPE Foundation Care is designed to integrate with existing IT governance and service management practices. Its emphasis on rapid response, on-site repair when required, and access to up-to-date information supports proactive incident management, change control, and configuration management. The 3-year duration aligns well with device lifecycle planning and budget cycles, providing a predictable support cost that can be forecast alongside procurement and depreciation schedules. For organizations that rely on mixed hardware ecosystems or multiple software vendors, the Collaborative Call Management feature offers a pragmatic approach to resolving cross-vendor issues without spinning up separate, ad-hoc escalation channels.
how to install HPE Foundation Care - 3 Year Service
Because this is a service contract rather than a physical product, installation involves activation, configuration, and alignment with your existing IT asset management processes. Follow these general steps to activate and begin benefiting from HPE Foundation Care:
- Confirm eligibility and purchase: Ensure your hardware is eligible for HPE Foundation Care and that the 3-year term matches your deployment plans for 24g SFP+ infrastructure.
- Activate your service: Work with your HPE account representative or the approved reseller to activate the Foundation Care contract against your HPE devices and associated software.
- Tag and map assets: Associate the service contract with the specific hardware assets (e.g., SFP+ based switches, routers, or storage interconnects) to ensure accurate coverage and streamlined routing of service requests.
- Prepare for remote diagnostics: Ensure that remote access credentials, device management interfaces, and support contacts are up to date so that HPE can perform initial remote diagnosis quickly in the event of a problem.
- Develop a support workflow: Establish an internal process for how to escalate incidents to HPE, including the preferred contact channel, service levels, and required information to expedite troubleshooting.
In the event of a hardware failure or software issue, simply contact HPE support. The team will validate your service entitlement, perform remote diagnostics, and determine whether an on-site technician should be dispatched. The 4-hour response commitment applies to eligible incidents, helping you minimize downtime and restore services rapidly. There is no separate software installation required for the service itself; it is a service contract that augments your current IT operations by providing structured, enterprise-grade support and access to essential updates and documentation.
Frequently asked questions
Q: What does the HPE Foundation Care 3 Year Service cover?
A: It provides comprehensive hardware and software support for eligible HPE products, including remote diagnostics, on-site hardware repair when needed, 4-hour response times, and three years of coverage. It may include Basic Software Support and Collaborative Call Management for selected non-HPE software, plus access to updates and patches for supported software and third-party products as available from the original manufacturers.
Q: Is on-site service included?
A: Yes. On-site hardware repair is included when it is required to resolve an issue for covered hardware, and an on-site service location option is available to increase usability and efficiency where appropriate.
Q: What is the service response time?
A: The service offers a 4-hour response time for timely resolution of incidents, helping minimize downtime and maintain service levels for critical workloads.
Q: Does the service include updates for third-party software?
A: Updates for selected HPE-supported third-party software products are included as they are provided by the original software manufacturer, subject to product availability and vendor policies.
Q: How long does the coverage last?
A: The coverage lasts three years from the start of the service term, providing long-term reliability and budget predictability for your IT environment.
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