HPE Foundation Care - 3 Year - Warranty

The HPE Foundation Care - 3 Year - Warranty is your ultimate solution for ensuring the reliability and performance of your IT infrastructure. Designed and delivered by Hewlett Packard Enterprise (HPE), this comprehensive service offers unparalleled support for both hardware and software components. By minimizing downtime and maximizing efficiency, HPE Foundation Care allows your business to operate smoothly, allowing you to focus on what you do best. With access to expert technical resources, remote diagnosis, and flexible support options, this service is quintessential for organizations that demand continuous operational capabilities.

• Comprehensive Hardware and Software Support: HPE Foundation Care encompasses a complete suite of hardware and software services that are designed for optimal uptime and productivity. You benefit from extensive support from HPE’s technical experts, easing the resolution process for any hardware or software issues you may encounter.
• Remote Diagnosis and On-Site Repair: The service provides remote diagnosis for hardware problems ensuring that if immediate troubleshooting cannot resolve the issue, on-site hardware repair is swiftly deployed, getting your systems back online in minimal time.
• Access to Software Updates: With HPE Foundation Care, you receive automatic access to vital software updates and patches. This not only keeps your systems secure but also ensures that they are running at their optimal performance levels. This includes updates for select third-party software as they become available from the original manufacturers.
• Flexible Support Levels: HPE Foundation Care offers three distinct service levels: "HPE Foundation Care NBD Service," "HPE Foundation Care 24x7 Service," and "HPE Foundation Care CTR Service." These options allow you to select the level of support that best suits your organization's operational needs.
• 24/7 Support Availability: The service guarantees round-the-clock support, enabling you to report incidents via telephone or web portal at any time. This ensures that your IT challenges are addressed promptly, maintaining business continuity without delays.

Technical Details of HPE Foundation Care

• Service Duration: 3 Years
• Support Hours: Varies by selected service level (NBD, 24x7, CTR)
• Response Time: 2 Hour Phone Support response time for immediate assistance
• Coverage: Applicable for eligible HPE hardware and software products
• Access: Electronic access to product and support information for your IT staff

How to Install

To initiate HPE Foundation Care, contact your local HPE sales office for eligibility and service options. Once confirmed, follow these steps:

1. Ensure that the HPE products you wish to cover are eligible for Foundation Care.
2. Choose your desired service level based on your operational needs.
3. Complete the necessary paperwork or online submission as guided by your HPE representative.
4. Once your service is activated, you will receive instructions on how to access support and resources.

Frequently Asked Questions

• What is HPE Foundation Care? HPE Foundation Care is a service that provides comprehensive support for HPE hardware and software, ensuring quick resolution of issues and access to updates.
• What are the benefits of HPE Foundation Care? The benefits include 24/7 support, remote diagnosis, on-site repair, access to software updates, and flexible support levels tailored to your business needs.
• How can I report an issue? Issues can be reported via telephone or the web portal available to service users, 24 hours a day, 7 days a week.
• Is there a warranty after the service expires? HPE Foundation Care protects from breakdown after the manufacturer’s warranty expires, thus providing continued support post-warranty.
• Can I upgrade my service level later? Yes, you can discuss options for upgrading your service level with your local HPE sales office as your business needs change.