HPE Foundation Care - 3 Year - Warranty

The HPE Foundation Care - 3 Year - Warranty is designed to provide you with a robust support system for your IT infrastructure. By combining comprehensive hardware and software services, this warranty ensures that your business remains operational and efficient. With the backing of Hewlett Packard Enterprise (HPE) technical resources, you gain access to dedicated support to help resolve hardware and software issues for HPE and selected third-party products.

• Comprehensive Support: Access remote diagnosis and on-site hardware repair services, ensuring your systems are up and running with minimal downtime.
• Enhanced Software Support: Benefit from Basic Software Support and Collaborative Call Management for selected non-HPE software, streamlining your IT operations.
• Rapid Response Times: Enjoy a 4-hour hardware support service response time, which maximizes reliability and efficiency in resolving issues.
• Prolonged Coverage: The 3-year service duration provides peace of mind, ensuring dependable support and maintenance for your IT infrastructure.
• Dual Service Types: Take advantage of both electronic and physical service sub-types, allowing for flexibility and improved usability tailored to your needs.

Technical Details of Product

• Service Type: HPE Foundation Care
• Duration: 3 Years
• Response Time: 4 Hours for hardware support
• Service Coverage: Both hardware and software support
• Support Availability: Remote technical support and access to software updates and patches

How to Install

Installing the HPE Foundation Care - 3 Year - Warranty is straightforward. Follow these steps:

1. Purchase the HPE Foundation Care service through an authorized HPE provider.
2. Upon purchase, you will receive a confirmation and service agreement via email.
3. Register your HPE products with HPE support to activate your service.
4. Contact HPE technical support to configure any necessary settings and discuss your specific support needs.
5. Maintain regular communication with HPE for ongoing support and updates.

Frequently Asked Questions

What types of support are included in the HPE Foundation Care service?

The service includes remote diagnosis, on-site hardware repair, basic software support, and access to software updates and patches for eligible products.

How quickly can I expect help with a hardware issue?

You can expect a rapid response time of 4 hours for hardware support, ensuring that your issues are addressed promptly.

Can I get assistance for non-HPE software?

Yes, the HPE Foundation Care service includes collaborative call management for selected non-HPE software, providing comprehensive support for your IT environment.

What is the duration of the service?

The HPE Foundation Care service is available for a duration of 3 years, offering reliable support throughout this period.

How do I activate my warranty service?

To activate your warranty service, simply purchase the service, register your HPE products, and maintain communication with HPE support for assistance and updates.