HPE Foundation Care - 3 Year - Warranty

HPE Foundation Care - 3 Year Warranty is designed to enhance the reliability and performance of your IT infrastructure. This comprehensive service from Hewlett Packard Enterprise (HPE) combines both hardware and software support, ensuring that your systems remain operational and efficient. With HPE Foundation Care, you can rest assured that your technical challenges are addressed by expert resources, allowing your team to focus on core business activities.

• Comprehensive Support: HPE Foundation Care offers extensive hardware and software services aimed at elevating the availability of your IT infrastructure. Benefit from expert assistance and prompt resolutions to any technical issues.
• Rapid Response Times: Enjoy a 2-hour phone support service response time, ensuring that your requests for assistance are handled promptly, facilitating increased productivity and minimal downtime.
• On-Site and Remote Assistance: Depending on the nature of the issue, the service includes both remote diagnosis and support, as well as on-site hardware repair to effectively resolve problems quickly.
• Software Support: HPE Foundation Care includes remote technical support and access to essential software updates and patches, ensuring that your software environment remains secure and up-to-date.
• Extended Warranty Coverage: This 3-year warranty not only extends the life of your equipment but also enhances its value, helping you achieve maximum productivity and timely results.

Technical Details of HPE Foundation Care - 3 Year Warranty

• Service Duration: 3 Years
• Response Time: 2 Hours for phone support
• Support Type: Remote diagnosis, on-site repair, software support
• Software Updates: Included for selected HPE-supported third-party software
• Access to Information: Electronic access to product and support information

How to Install HPE Foundation Care - 3 Year Warranty

To get started with HPE Foundation Care, follow these simple steps:

1. Purchase HPE Foundation Care service through an authorized HPE dealer or online.
2. Receive your service contract and login details to access HPE support resources.
3. Integrate HPE Foundation Care with your existing IT support structure for seamless operation.
4. Educate your IT staff on how to utilize the support services and access necessary updates.
5. Contact HPE for any queries regarding specific third-party software coverage.

Frequently Asked Questions

1. What types of products are covered under HPE Foundation Care?

HPE Foundation Care covers a wide array of HPE hardware products and selected third-party software. Contact HPE for a complete list of eligible products.

2. How do I access updates and patches for my software?

With HPE Foundation Care, you will receive electronic access to software updates and patches through the HPE support portal.

3. What is the process for on-site repairs?

If remote diagnosis indicates a need for on-site hardware repair, HPE will coordinate a service visit to your location to resolve the issue as quickly as possible.

4. Is there a limit on the number of support requests I can make?

No, there is no limit on the number of support requests you can make while covered under the HPE Foundation Care service.

5. Can I extend my warranty after the initial 3 years?

Yes, you can discuss extension options with your HPE representative as your warranty period approaches its end.