Description
HPE Foundation Care is a premier service solution designed to enhance the reliability and performance of your IT infrastructure. This comprehensive service package, offered by Hewlett Packard Enterprise (HPE), ensures that your hardware and software systems are always supported by expert technicians, reducing downtime and enhancing the efficiency of your operations. With a commitment to customer satisfaction and operational excellence, HPE Foundation Care is your partner in navigating complex IT environments.
- Comprehensive Hardware and Software Support: HPE Foundation Care offers extensive assistance for both HPE and selected third-party hardware and software products, ensuring that your entire IT ecosystem is covered.
- Responsive On-Site Assistance: In the event of an issue, HPE provides remote diagnosis and support, coupled with on-site hardware repair when necessary, guaranteeing that problems are resolved swiftly and effectively.
- Access to Software Updates and Patches: Benefit from remote technical support and timely access to software updates and patches, keeping your systems secure and up-to-date with the latest features.
- Flexible Service Levels: Choose from three distinct service options tailored to fit varying business needs – HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service.
- 24/7 Incident Reporting: Report incidents and seek assistance via telephone or web portal 24/7, allowing your IT team to focus on strategic initiatives while HPE manages your support needs.
Technical Details of HPE Foundation Care
The HPE Foundation Care service includes:
- Comprehensive support for eligible HPE and selected third-party products
- On-site hardware repair services as required
- Remote technical support and diagnosis capabilities
- Access to essential product and support documentation electronically
- Service duration of 3 years for sustained support and peace of mind
How to Install HPE Foundation Care
Installing HPE Foundation Care is a straightforward process:
- Contact your local HPE sales office to discuss product eligibility and available service levels.
- Select the service level that best meets your business and operational needs.
- Complete the service agreement and payment process.
- Receive confirmation and service activation details from HPE.
- Ensure your IT team is aware of the support protocols and incident reporting procedures.
Frequently Asked Questions
What are the coverage windows for HPE Foundation Care?
Coverage windows and response times vary based on the selected service level and product eligibility. Please contact HPE for specific details related to your products.
Can I report incidents outside of business hours?
Yes, incidents can be reported 24/7 via telephone or web portal, ensuring you have support whenever you need it.
Is HPE Foundation Care available for third-party products?
Yes, HPE Foundation Care includes support for selected third-party products, subject to the availability of information from the original manufacturer.
How do I access software updates and patches?
Access to software updates and patches is provided through your HPE Foundation Care agreement, allowing your team to receive updates as they become available.
What is the duration of the HPE Foundation Care service?
The HPE Foundation Care service is offered for a duration of 3 years, ensuring long-term support and reliability for your IT infrastructure.
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