HPE Foundation Care - 3 Year - Warranty

HPE Foundation Care - 3 Year - Warranty is a reliable and comprehensive service designed to bolster the availability of your IT infrastructure. This service combines both hardware and software support, ensuring that your IT systems remain operational and efficient. With HPE's expert technical resources at your disposal, you can confidently address hardware and software issues that may arise with HPE and selected third-party products.

• Comprehensive Support: HPE Foundation Care provides robust support for both hardware and software, including remote diagnosis and on-site hardware repair, ensuring that your systems are up and running with minimal downtime.
• Access to Software Updates: Stay current with the latest software updates and patches, including those for selected HPE-supported third-party software products, allowing your systems to perform optimally.
• Flexible Support Levels: Choose from a variety of service levels including HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service, tailored to meet your business needs.
• 24/7 Incident Reporting: Incidents can be reported anytime, day or night, through telephone or web portal, ensuring you have access to support when you need it most.
• Long-Term Peace of Mind: With a 3-year service duration, you can plan ahead and ensure the longevity and reliability of your IT infrastructure without the worry of unexpected repair costs.

Technical Details of HPE Foundation Care

- Service Duration: 3 Years
- Service Levels: Next Business Day (NBD), 24x7, and CTR
- Support Coverage: Hardware and Software Support
- Availability: 24/7 incident reporting and response
- Coverage windows and response times are subject to local availability and product eligibility.

How to Install HPE Foundation Care

1. Purchase the HPE Foundation Care service from an authorized HPE sales office.
2. Once your purchase is confirmed, you will receive a service agreement that outlines the specific terms and coverage.
3. Activate your service by following the instructions provided in your service agreement, which typically involves registering your eligible HPE hardware or software products.
4. After registration, you can begin utilizing the HPE Foundation Care support services, including access to technical support and software updates.
5. For any assistance during installation or setup, you can contact HPE support.

Frequently Asked Questions

What is covered under HPE Foundation Care?

HPE Foundation Care provides support for both HPE hardware and selected third-party software, including remote diagnosis, on-site repair, and access to software updates as they become available.

Can I customize my level of support?

Yes, you can choose from various service levels, such as Next Business Day (NBD) service, 24x7 service, or CTR service, depending on your business needs and operational requirements.

How do I report an incident?

Incidents can be reported 24/7 via telephone or web portal, ensuring that you have immediate access to support whenever issues arise.

Is there a warranty for the service?

Yes, HPE Foundation Care service includes a 3-year warranty, providing you with peace of mind and minimizing unexpected repair costs during this period.

Where can I find more information about eligible products?

For detailed information regarding eligible products and service availability, please contact your local HPE sales office or visit the HPE website.