HPE Foundation Care - 3 Year - Warranty

Overview

HPE Foundation Care - 3 Year Warranty is your comprehensive solution for maintaining the health and performance of your IT infrastructure. Designed by Hewlett Packard Enterprise (HPE), this service provides an extensive range of hardware and software support services aimed at maximizing your system’s availability and efficiency. With HPE’s technical resources at your disposal, you can resolve hardware and software issues swiftly, ensuring minimal disruption to your business operations.

Key Features of HPE Foundation Care

• Comprehensive Support: Gain access to both hardware and software support, ensuring a holistic approach to your IT infrastructure maintenance.
• Remote Diagnosis: Enjoy the convenience of remote diagnosis and troubleshooting, eliminating downtime and enhancing productivity.
• On-Site Hardware Repair: If issues cannot be resolved remotely, HPE provides on-site hardware repair to get you back on track as quickly as possible.
• Basic Software Support: For eligible hardware products, receive Basic Software Support and Collaborative Call Management for selected non-HPE software, ensuring your software is also covered.
• Next Business Day Response: With Next Business Day (NBD) service, you’ll receive prompt hardware support, allowing for maximum efficiency without the wait.

Technical Details of HPE Foundation Care

• Service Duration: 3 Years
• Service Type: Hardware and Software Support
• Support Availability: Remote and On-Site
• Coverage: HPE and Selected Third-Party Products
• Response Time: Next Business Day for Hardware Support

How to Install

Installation of HPE Foundation Care is straightforward. After purchasing, follow these steps:

1. Contact HPE or your authorized reseller to activate your service.
2. Provide the necessary details regarding your hardware and software setup.
3. Receive confirmation and service details from HPE, along with necessary instructions.
4. For immediate support, you can reach out to HPE’s customer service to initiate a support ticket.

Frequently Asked Questions

• What is included in the HPE Foundation Care service?
  The service includes hardware support, remote diagnosis, on-site repair, and access to software updates for eligible products.
• How quickly can I expect a response?
  With Next Business Day support, you can expect a technician to assist you by the next business day after your service request is submitted.
• Are software products covered under this warranty?
  Yes, eligible software products can receive Basic Software Support and Collaborative Call Management as part of the HPE Foundation Care service.
• Can I extend my warranty beyond the initial 3 years?
  Yes, HPE offers options to extend your service after the initial warranty period. Contact HPE for renewal details.
• Is HPE Foundation Care applicable to third-party products?
  Yes, HPE Foundation Care can cover specific third-party products, but it is best to verify eligibility with HPE.