Description
Protect your Aruba-powered network infrastructure with the reliability of HPE Foundation Care 3 Year Warranty for 3810M 48G Svc. This comprehensive service from Hewlett Packard Enterprise blends hardware uptime, proactive software assistance, and coordinated support across eligible products to maximize operational availability in demanding environments. With remote diagnostics, on-site hardware repair when needed, and a clear service window, you can reduce downtime, streamline IT operations, and budget maintenance with confidence. HPE Foundation Care is designed to help your IT team respond faster, stay productive, and keep critical systems running smoothly, so you can focus on delivering business outcomes rather than firefighting hardware issues.
- Comprehensive coverage for HPE hardware and eligible software, combining proactive remote diagnostics with on-site hardware repair when remote resolution is not sufficient, ensuring rapid issue resolution with minimal business impact.
- 4-hour hardware service response time to accelerate escalation, dispatch, and resolution for critical components within your Aruba 3810M and related infrastructure, helping to minimize downtime during peak business periods.
- 3-year service duration provides dependable protection, budget predictability, and long-term reliability for both hardware and software investments, simplifying lifecycle planning and total cost of ownership.
- Basic Software Support and Collaborative Call Management for eligible non-HPE software delivers coordinated assistance across multiple products, reducing complexity and speeding up problem resolution when software issues arise.
- Flexible delivery and enrollment options, including electronic and physical service options, streamlined activation, and clear service windows to fit your operational needs and location requirements.
Technical Details of HPE Foundation Care - 3 Year - Warranty 3810m 48g Svc
- Coverage scope: Hardware and eligible software covered under HPE Foundation Care, including remote technical support, software updates, and patches where applicable, designed to protect the full stack of your critical infrastructure.
- Service model: A combination of remote diagnosis and remote support with on-site hardware repair when remote resolution is not sufficient to restore service, ensuring continuous operation with appropriate escalation.
- Response time: 4-hour hardware service response time, enabling timely escalation, dispatch, and field actions to minimize downtime for essential components.
- Service duration: 3 years from the start date of coverage, providing long-term protection and budget predictability for your hardware and software investments.
- Software support: For eligible software, includes Basic Software Support and Collaborative Call Management for selected non-HPE software as determined by HPE, helping you coordinate cross-vendor issues.
- Target customers: Organizations seeking to improve IT availability and reliability across HPE hardware platforms and compatible software ecosystems, including Aruba networking devices and related ecosystems.
- Delivery method: Electronic and physical service options are available to suit operational needs and location requirements, enabling flexible access to support and coverage.
- Activation and enrollment: Requires enrollment through HPE, asset information, and confirmation of eligible product coverage to initiate the service and begin coverage as quickly as possible.
How to install HPE Foundation Care 3 Year Warranty for Aruba 3810M
Installing HPE Foundation Care is a straightforward process designed to get you protected quickly and with minimal disruption. Follow these steps to ensure your Aruba 3810M and related components are covered under the 3-year plan and ready for proactive support when needed.
- Confirm eligibility: Verify that your Aruba 3810M 48G hardware and any listed software are eligible for Foundation Care coverage. Review purchase records, serial numbers, and asset details to ensure accurate enrollment.
- Gather asset information: Compile essential details such as serial numbers, model identifiers, SKU numbers, and location information for all devices to be covered. Accurate data speeds enrollment and service activation.
- Access the HPE enrollment channel: Initiate enrollment through the HPE support portal, your authorized reseller, or the procurement channel used at purchase. Use the asset details you collected to map coverage to the correct devices.
- Submit enrollment and coverage preferences: Choose the 3-year duration, confirm regions or data centers served, and specify preferred service windows if applicable. Indicate whether electronic or physical service documents and communications are preferred.
- Activate and verify: Once enrollment is confirmed, review the activation notice, service terms, and contact preferences. Ensure notification channels are set so you receive alerts about service events, remote diagnostics results, and dispatches if on-site actions are needed.
- Document and monitor: Save the enrollment confirmation and service contract details in your asset management system. Periodically review coverage status before renewal, and coordinate with IT teams to align maintenance windows with business operations.
Frequently asked questions
- What does HPE Foundation Care 3 Year Warranty cover? It provides comprehensive coverage for eligible HPE hardware and software, including remote diagnostics, software updates where applicable, and on-site hardware repair when remote resolution isn’t sufficient, all under a 3-year term.
- Which devices are eligible? The program covers select HPE hardware and eligible software as determined by HPE. For Aruba networks, infrastructure components such as the Aruba 3810M and related ecosystem are typically included when listed in the coverage agreement.
- What is the service response time? The hardware service response time is 4 hours, enabling rapid escalation and dispatch for critical components to minimize downtime.
- Does it include software support? Yes. The plan includes Basic Software Support and Collaborative Call Management for eligible non-HPE software, providing coordinated assistance across multiple products when needed.
- How do I enroll and activate? Enrollment is completed through HPE with asset information and confirmation of eligible coverage. Activation steps are provided after enrollment, and you’ll receive service details and contact information for support visits and remote diagnostics.
- Is hardware on-site repair always required? Not always. The service begins with remote diagnostics and support; on-site hardware repair is dispatched when remote resolution cannot restore service promptly.
- Can I customize delivery for electronic or physical service? Yes. The plan offers electronic and physical service options to fit your environment, location, and operational needs, helping you minimize disruption during maintenance.
Customer reviews
Showing - Of Reviews
