HPE Foundation Care - 3 Year - Warranty

HPE Foundation Care - 3 Year - Warranty is designed to enhance the performance and reliability of your IT infrastructure. With comprehensive support for both hardware and software, this service ensures that your systems remain operational and efficient over a three-year period. Delivered by Hewlett Packard Enterprise (HPE) technical experts, HPE Foundation Care offers the assurance of prompt and effective solutions to keep your business running smoothly.

• Comprehensive Support: HPE Foundation Care includes a full range of hardware and software services, ensuring that you receive expert assistance whenever needed. This encompasses remote diagnosis, troubleshooting, and on-site support, providing you with peace of mind.
• Quick Response Time: The service features a 4-hour hardware support response time, allowing for rapid resolution of issues. This ensures that your IT systems remain operational and minimizes downtime.
• On-site Expertise: With on-site support, HPE Foundation Care guarantees the availability of trained experts who can tackle complex issues directly at your location. This hands-on approach enhances the reliability of your IT infrastructure.
• Software Support: In addition to hardware support, HPE Foundation Care provides remote technical support for eligible software products, as well as access to essential software updates and patches to keep your systems secure and up to date.
• Extended Warranty: The 3-year service duration of HPE Foundation Care allows you to extend the warranty of your HPE hardware products, thus maximizing the value of your investment and ensuring long-term operational efficiency.

Technical Details of HPE Foundation Care

• Service Type: Comprehensive hardware and software support
• Service Duration: 3 Years
• Hardware Support Response Time: 4 Hours
• On-site Support: Yes, included as part of the service
• Remote Technical Support: Yes, for eligible software products
• Software Updates: Access to necessary updates and patches included

How to Install HPE Foundation Care

Installing HPE Foundation Care is a straightforward process. Follow these steps:

1. Contact HPE or your authorized reseller to purchase the HPE Foundation Care service.
2. Provide the necessary information regarding your HPE hardware and software products to determine eligibility.
3. Once your service is activated, ensure that you have the HPE technical support contact information readily available.
4. Keep your systems updated and monitor performance to readily identify any issues that may require support.
5. For on-site support, coordinate with HPE to schedule the visit of a technical expert when necessary.

Frequently Asked Questions

• What products are eligible for HPE Foundation Care?
  HPE Foundation Care is available for a wide range of HPE hardware and selected third-party software products. Contact HPE for specific eligibility details.
• Is software support included in HPE Foundation Care?
  Yes, HPE Foundation Care provides remote technical support and access to updates for eligible software products alongside hardware support.
• What happens if I encounter a hardware issue?
  If you face a hardware issue, simply contact HPE support. They will initiate remote diagnosis and, if necessary, arrange for on-site assistance.
• How do I ensure I have access to software updates?
  As part of HPE Foundation Care, you will receive notifications regarding available software updates and patches, which can be accessed remotely.
• Can I extend HPE Foundation Care after the initial 3 years?
  Yes, you can discuss options for extending your service with HPE or your authorized reseller before your current service expires.