HPE Foundation Care - 3 Year - Warranty

The HPE Foundation Care - 3 Year Warranty is your ultimate solution for maintaining an efficient and reliable IT infrastructure. This warranty is specifically designed by Hewlett Packard Enterprise (HPE) to provide comprehensive support for both hardware and software, ensuring that your systems remain operational with minimal downtime. With expert assistance readily available, you can swiftly address any technical challenges that arise, allowing you to focus on your core business activities without interruption.

• Comprehensive Hardware and Software Support: Get unparalleled support not only for HPE products but also for selected third-party products, ensuring that any technical issue can be resolved swiftly and effectively.
• Remote Diagnosis and On-Site Repair: Benefit from 24/7 access to remote diagnosis and on-site hardware repair services, minimizing downtime and enhancing productivity across your IT infrastructure.
• Basic Software Support: For eligible HPE hardware products, enjoy Basic Software Support, which includes access to essential software updates and patches, along with remote technical assistance to keep your systems running smoothly.
• Collaborative Call Management: Work alongside HPE’s technical resources to ensure a streamlined approach to managing and resolving issues, fostering effective communication for quicker resolutions.
• Flexible Support Levels: Tailor your support experience by selecting from various service levels, including HPE Foundation Care NBD, 24x7 Service, and CTR Service, designed to meet your unique operational needs.

Technical Details of the Product

• Service Duration: 3 Years
• Coverage: Hardware and Software Support for eligible products
• Support Availability: 24/7 support via phone and web portal
• Response Time: 4-Hour Phone Support service response time
• Service Levels: NBD, 24x7, and CTR Service options available

How to Install

To activate your HPE Foundation Care - 3 Year Warranty, follow these simple steps:

1. Contact your local HPE sales office to determine eligibility for your specific hardware and software products.
2. Purchase the HPE Foundation Care warranty through an authorized HPE partner or directly from HPE.
3. Once purchased, HPE will provide you with confirmation and further instructions on how to access the support services.
4. Ensure your IT staff is familiar with the available resources and support contact information for seamless communication with HPE support.

Frequently Asked Questions

• What does HPE Foundation Care include? HPE Foundation Care includes comprehensive support for both hardware and software, remote diagnosis and support, on-site hardware repair, software updates, and access to technical information.
• How do I report an incident? Incidents can be reported via telephone or through the HPE web portal, available 24/7 or as an automated reporting event via the HPE electronic remote support solution.
• What are the available service levels? The available service levels include HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service, allowing you to choose the best fit for your operational needs.
• Can I include third-party products under this warranty? Yes, HPE Foundation Care does provide support for selected third-party products, subject to the availability of information from the original manufacturer.
• Is there any limit to the service response times? Response times are contingent upon the chosen service level; however, HPE aims to provide a 4-hour response time for phone support to ensure maximum reliability.