HPE Foundation Care - 3 Year - Warranty

The HPE Foundation Care - 3 Year Warranty is designed to enhance the availability and reliability of your IT infrastructure. This comprehensive service package from Hewlett Packard Enterprise (HPE) ensures that your hardware and software are well-supported through expert assistance, timely updates, and immediate resolutions. With a variety of reactive support levels tailored to meet your operational needs, HPE Foundation Care empowers your IT team to efficiently tackle challenges, ensuring your business operates smoothly.

Key Features and Benefits of HPE Foundation Care - 3 Year Warranty

• Comprehensive Support: Access to both hardware and software support ensures that all aspects of your IT environment are covered, reducing downtime and optimizing performance.
• Remote Diagnosis and On-Site Repair: Receive immediate remote assistance for diagnosis and the option for on-site hardware repairs, ensuring that issues are resolved swiftly and effectively.
• Software Updates and Patches: Stay current with the latest software updates and patches from HPE, including those for select third-party products, enabling enhanced security and performance.
• Flexible Service Levels: Choose from three distinct service levels—NBD Service, 24x7 Service, or CTR Service—to tailor the support to your business needs and operational requirements.
• 24/7 Incident Reporting: Report incidents anytime through telephone or web portal, with automated equipment reporting available via HPE's electronic remote support solution, ensuring help is always at hand.

Technical Details of HPE Foundation Care - 3 Year Warranty

The HPE Foundation Care service offers a reliable warranty with the following specifications:

• Service Duration: 3 Years
• Support Coverage: Hardware and software products
• Response Time: Next Business Day for phone support
• Availability: 24/7 incident reporting
• Customizable Service Levels: NBD, 24x7, CTR

How to Install HPE Foundation Care - 3 Year Warranty

Installing your HPE Foundation Care warranty is a straightforward process:

1. Contact your local HPE sales office to confirm eligibility for your hardware and software products.
2. Select your preferred service level (NBD, 24x7, or CTR) based on your operational needs.
3. Complete the necessary registration and documentation provided by HPE.
4. Once registered, you will receive access to remote support, software updates, and the ability to report incidents through the designated channels.
5. Ensure your IT staff is trained on utilizing the HPE services and support resources available to them.

Frequently Asked Questions

1. What is covered under the HPE Foundation Care warranty?

The warranty includes comprehensive hardware and software support, remote diagnosis, on-site repairs for hardware, and access to software updates and patches.

2. How do I report an incident?

Incidents can be reported through telephone or web portal, available 24/7, or automatically via the HPE electronic remote support solution.

3. Can I mix and match service levels for different products?

Yes, you can choose different service levels for each covered hardware or software product based on your operational needs.

4. Is support available for third-party software products?

Yes, HPE Foundation Care includes support for select non-HPE software products, subject to availability from the original software manufacturer.

5. What should I do if I need to upgrade my service level?

You can contact your local HPE sales office to discuss upgrading your service level, and they will guide you through the process.