HPE Foundation Care - 3 Year - Warranty

Introducing the HPE Foundation Care - 3 Year Warranty, your key to ensuring optimal performance and reliability of your IT infrastructure. This comprehensive service is designed to deliver seamless support for both hardware and software, helping your organization maintain operational efficiency. With the expertise of Hewlett Packard Enterprise (HPE) backing you, you can expect prompt solutions to any issues that may arise with your HPE products and select third-party offerings.

• Comprehensive Hardware Support: Enjoy the benefits of remote diagnosis and on-site hardware repair, guaranteeing that your IT systems remain fully operational with minimal downtime.
• 24/7 Access to Technical Support: Reach HPE's technical resources around the clock. With support available day and night, you can tackle issues as they arise, ensuring your operations run smoothly.
• Software Updates and Patches: Keep your software secure and functional with timely access to critical updates and patches, enhancing system performance and protecting against vulnerabilities.
• Flexible Service Levels: Tailor your support experience with various service levels including NBD (Next Business Day), 24x7 Support, and CTR (Call to Repair) services, designed to align with your unique business requirements.
• Streamlined Incident Reporting: Easily report incidents through phone or web portal, or utilize automated equipment reporting for quick assistance, ensuring help is always just a call or click away.

Technical Details of HPE Foundation Care - 3 Year Warranty

The HPE Foundation Care service provides extensive protection against unexpected repair and replacement costs, with coverage that varies by product. Key features include:

• Remote diagnosis and support for eligible hardware products
• On-site hardware repair when necessary
• Access to Basic Software Support for selected non-HPE software
• Collaborative Call Management features
• Electronic access to product and support documentation

How to Install HPE Foundation Care - 3 Year Warranty

Installing your HPE Foundation Care service is a straightforward process. Follow these simple steps:

1. Contact HPE or your local HPE sales office to confirm eligibility for your hardware and software products.
2. Select the appropriate service level that aligns with your operational needs.
3. Complete the necessary paperwork to activate your warranty service.
4. Once activated, ensure that your IT staff is aware of how to report incidents and access support resources.

Frequently Asked Questions

What is covered under the HPE Foundation Care - 3 Year Warranty?

The warranty covers both hardware and software support, depending on the eligibility of the products. This includes remote support, on-site repairs, software updates, and access to technical resources.

How do I report an incident?

Incidents can be reported via phone or through HPE's web portal. Additionally, you can utilize automated reporting if your equipment is set up for HPE's electronic remote support solution.

What are the service-level options available?

HPE provides three distinct service levels: NBD (Next Business Day), 24x7 Support, and CTR (Call to Repair) Service, enabling you to choose a plan that best meets your business needs.

How long does the support last?

The HPE Foundation Care - 3 Year Warranty provides support for a duration of three years, ensuring that you have reliable assistance throughout this period.

Can I upgrade my service level during the warranty period?

Yes, you can contact your local HPE sales office to inquire about upgrading your service level during the warranty period, subject to terms and availability.