HPE Foundation Care - 3 Year - Warranty

The HPE Foundation Care - 3 Year Warranty is a vital service designed for organizations that prioritize the reliability and longevity of their IT infrastructure. With this comprehensive warranty, your hardware and software are consistently backed by Hewlett Packard Enterprise’s expert technical resources, allowing your IT team to focus on strategic initiatives instead of constantly troubleshooting problems. Experience peace of mind knowing that expert help is just a call away.

• Comprehensive Coverage: HPE Foundation Care provides a full spectrum of hardware and software services, enhancing the availability and functionality of your IT infrastructure.
• Remote Diagnosis & On-site Repair: Benefit from seamless remote diagnosis for hardware issues, along with on-site repair services when necessary, ensuring swift resolution of potential problems.
• Basic Software Support: Eligible HPE hardware products come with Basic Software Support, in addition to Collaborative Call Management for selected non-HPE software, giving you a complete support package.
• 4-Hour Response Time: Enjoy a guaranteed 4-hour response time for hardware support services, ensuring that your issues are resolved quickly and efficiently, minimizing downtime.
• Extended Warranty: With a 3-year service duration, HPE Foundation Care ensures maximum dependability and protection for your IT assets, safeguarding your investment well into the future.

Technical Details of the Product

The HPE Foundation Care - 3 Year Warranty provides extensive features tailored to enhance your IT operations, including:

• Remote technical support for both hardware and software.
• Access to the latest software updates and patches to keep your systems current.
• Collaboration with HPE technical resources to tackle complex issues effectively.
• Support for selected third-party products to ensure comprehensive coverage.
• Choice between electronic and physical service types to accommodate your operational needs.

How to Install

Activating your HPE Foundation Care - 3 Year Warranty is straightforward:

1. Purchase the warranty through an authorized HPE reseller.
2. Upon purchase, you will receive a confirmation email containing detailed activation instructions.
3. Follow the emailed instructions to register your hardware and software products with HPE.
4. Access HPE’s customer portal to manage your support services and resources effectively.
5. If you have any questions or require additional information regarding your warranty, contact HPE support directly.

Frequently Asked Questions

What products are eligible for HPE Foundation Care?
Eligibility typically includes HPE hardware products and selected third-party software. For precise details, please contact HPE customer support.

What is the typical response time for service?
The HPE Foundation Care service guarantees a 4-hour response time for hardware support issues, ensuring that your IT operations experience minimal downtime.

Can I upgrade my warranty service?
Yes, HPE offers various service levels. You can discuss options for upgrading your service with your HPE representative.

What should I do if I encounter an issue?
If you experience any issues, contact HPE support via the customer portal or through the contact information provided in your warranty documentation.

Is HPE Foundation Care available globally?
HPE Foundation Care is available in many regions; however, availability may vary based on specific products and geographic location. Please check with HPE for more detailed information.