HPE Foundation Care - 3 Year - Warranty Poe Sfp+ Svc

HPESKU: 7573015

Price:
Sale price$1,629.99

Description

HPE Foundation Care - 3 Year - Warranty Poe Sfp+ Svc

HPE Foundation Care is a comprehensive hardware and software service designed to maximize the availability and reliability of your IT infrastructure. Built for enterprise environments, this 3-year program blends remote diagnostics, on-site hardware repair when needed, and software support for eligible HPE and select third-party products. It brings together the expertise of HPE’s technical resources with a streamlined support experience, reducing downtime and tightening your control over IT costs. With fast access to essential product and support information, this service helps your IT team resolve problems quickly, maintain peak performance, and keep critical workloads online. The inclusion of phone support, a defined response time, and a long-term service window provides a predictable, vendor-backed approach that aligns with hardware refresh cycles and procurement planning. If your organization relies on PoE capable devices and SFP+ connectivity, this Foundation Care offering is tailored to keep those components covered, delivering a reliable backbone for your networking and data-center operations.

  • Comprehensive coverage for HPE hardware with remote diagnosis and on-site repair when required, helping you resolve issues faster and minimize downtime.
  • Includes Basic Software Support and Collaborative Call Management for selected non-HPE software, plus access to software updates and patches as they are released.
  • Electronic access to related product and support information, empowering your IT staff to locate critical resources quickly and stay current with the latest knowledge base articles.
  • Extends protection to eligible third-party software tied to your HPE hardware, simplifying vendor management and ensuring coordinated support across the stack.
  • 4-hour phone support service response time and a 3-year service duration, delivering dependable escalation and timely resolutions to keep business services running smoothly.

Technical Details of HPE Foundation Care - 3 Year - Warranty Poe Sfp+ Svc

  • Service scope: Comprehensive hardware and software services for eligible HPE products, with options to include selected third-party software.
  • Remote support: Includes remote diagnosis and remote technical assistance to accelerate issue identification and resolution.
  • On-site repair: On-site hardware repair is provided when remote efforts cannot resolve the issue, helping minimize downtime and keep systems online.
  • Software coverage: Basic Software Support for eligible HPE software; access to software updates and patches; updates for selected HPE-supported third-party software as available from the original vendor.
  • Information access: Electronic access to related product and support information to aid IT staff in troubleshooting and decision-making.
  • Collaborative Call Management: For eligible non-HPE software, HPE coordinates with the software vendor for a unified support experience.
  • Support channels: Phone-based support with proactive guidance and problem resolution assistance.
  • Duration: 3-year service term designed to align with hardware lifecycle plans and provide long-term protection against unexpected repair costs.

How to Install HPE Foundation Care - 3 Year - Warranty Poe Sfp+ Svc

  • Confirm eligibility: Verify that your HPE hardware and any intended third-party software are eligible for Foundation Care coverage and that the PoE/SFP+ components fall within the supported scope.
  • Activate service: Initiate activation with HPE for the Foundation Care plan, providing required hardware details, serial numbers, SKUs, and any necessary software inventory information.
  • Define support options: Choose the level of support you need, including remote diagnostics, on-site hardware repair, and software update access, to match your operating requirements and budget.
  • Access support resources: Set up access to HPE’s support portal and knowledge base to manage cases, review documentation, and track progress of ongoing issues.
  • Manage expectations: Review the 4-hour response time commitment and confirm the 3-year coverage window to ensure clear alignment with your IT service levels and procurement plans.

Frequently asked questions

Q: What does HPE Foundation Care include?

A: It provides comprehensive hardware and software services, including remote diagnosis and on-site hardware repair when needed, Basic Software Support for eligible software, and collaborative handling for selected non-HPE software, along with access to software updates and product support information.

Q: How long is the service term?

A: The service term is 3 years, designed to deliver predictable protection and support aligned with hardware refresh cycles.

Q: What is the response time for support requests?

A: The plan features a 4-hour phone support response time to accelerate issue resolution and minimize downtime.

Q: Does this cover third-party software?

A: Yes, eligible third-party software can be included, with updates provided as they become available from the original software manufacturer, ensuring a coordinated support experience.

Q: Is on-site service included?

A: On-site hardware repair is included when remote diagnostics determine that an on-site intervention is required to resolve the issue and restore operations.


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