HPE Foundation Care - 3 Year - Warranty /r 5920-24 Svc

Protect your Hewlett Packard Enterprise infrastructure with a robust, remote-first support plan that focuses on maximizing uptime, accelerating issue resolution, and providing a cost-efficient path to rapid hardware recovery. HPE Foundation Care - 3 Year delivers comprehensive exchange-based service and remote software support, designed for products that are easily shipped and where data can be restored from backups. This plan combines trusted HPE technical resources with a streamlined replacement process to minimize downtime and ensure your systems stay online when it matters most.

• Remote hardware and software support delivered by Hewlett Packard Enterprise experts who work directly with your IT team to diagnose, advise, and resolve issues quickly.
• Hardware exchange service that ships a replacement product or part free of freight charges within a defined timeframe, reducing downtime and simplifying recovery after a failure.
• Replacement is either new or equivalent to new in performance, ensuring you regain peak capabilities without sacrificing reliability.
• Next Business Day replacement service provides a fast, predictable response time so your mission-critical systems resume operation with minimal delay.
• 3-year service duration offers long-term protection, improved maintenance efficiency, and added usability, making it a cost-effective alternative to onsite support for eligible HPE products.

Technical Details of HPE Foundation Care - 3 Year - Warranty /r 5920-24 Svc

• Service Type: Foundation Care Exchange Service (remote hardware and software support with parts exchange)
• Coverage: 3 Years from the date of activation
• Response Time: Next Business Day replacement service
• Delivery Model: Replacement hardware or parts are shipped free of freight charges to your location within the specified service window
• Replacement Standards: Replacements are new or equivalent to new in performance
• Eligibility: Targeted at products that can be shipped and for which data can be restored from backups
• Service Benefits: Improved system availability, reduced downtime, and streamlined problem resolution

how to install HPE Foundation Care - 3 Year - Warranty /r 5920-24 Svc

• Purchase and activate the Foundation Care Exchange service on the eligible HPE product, ensuring the model, serial number, and SKUs are correctly registered in your service contract.
• Gather essential information before initiating a claim: product model, serial number, current issue symptoms, and recent backup status to facilitate rapid troubleshooting.
• Open a service case with HPE support through the designated portal or your account representative. Provide the required proof of purchase and product identifiers to verify eligibility.
• Coordinate the exchange logistics: HPE will arrange the shipment of a replacement unit or part, typically shipping free of freight charges, to your location. Prepare the defective unit for return according to the provided guidelines.
• Install the replacement hardware as directed by HPE technicians, then restore data from verified backups and verify system functionality to complete the swap and resume normal operations.

Frequently asked questions

• What is HPE Foundation Care - 3 Year - Warranty /r 5920-24 Svc? It is a long-term remote support and exchange service for eligible HPE products that emphasizes high availability, rapid replacement, and comprehensive technical assistance from HPE experts.
• What does the exchange service include? The service includes hardware exchange with replacement parts or units being new or equivalent to new in performance, delivered free of freight charges, and remote hardware and software support to resolve issues quickly.
• What is the response time for replacements? Replacements are provided on a Next Business Day basis, helping you minimize downtime and maintain critical service levels.
• Which products are eligible? Eligible HPE products that can be shipped and for which data can be restored from backups are typically covered under this plan, making it suitable for a broad range of enterprise infrastructure components.
• How do I get started? Activate the service on eligible hardware, open a support case when issues arise, and follow the exchange and restoration steps provided by HPE to ensure a smooth recovery.