Description
HPE Foundation Care Service is a comprehensive hardware and software support solution designed to maximize the availability and reliability of your IT infrastructure. By leveraging Hewlett Packard Enterprise (HPE) technical resources and collaborating with your IT team, this service helps you resolve hardware and software issues across HPE devices and selected third-party products. For hardware covered under HPE Foundation Care, you benefit from remote diagnosis and support, plus on-site hardware repair if required to restore systems quickly. For eligible HPE hardware, Basic Software Support and Collaborative Call Management for selected non-HPE software may also be included. For software products, HPE provides remote technical support and access to software updates and patches. With a 2-hour software support response time and a 3-year service duration, this offering is designed to protect your investment and keep critical workloads running smoothly, delivering greater uptime and predictable maintenance across your data center, edge, and remote office environments.
- Comprehensive coverage for hardware and software. HPE Foundation Care brings together remote diagnostics, expert technical assistance, and on-site hardware repair when needed to maintain the health of servers, storage, networking, and other critical components.
- Fast, reliable response times. The service includes a 2-hour software support response, ensuring timely guidance and resolution for software-related issues that could impact uptime and productivity.
- Long-term protection with a 3-year term. Align procurement planning with a multi-year support lifecycle that provides continuous access to service delivery, updates, and expert help throughout the hardware’s lifespan.
- Software updates, patches, and basic support. Eligible software receives remote assistance, patches, and updates, helping to keep systems secure, compliant, and performing at their best.
- Collaborative Call Management for non-HPE software. For selected third-party software, HPE facilitates collaborative problem-solving to streamline issue resolution and coordinate between vendors, reducing downtime and escalation time.
Technicial Details of HPE Foundation Care - 3 Year - Warranty rp 175 Lic Svc
- Service scope: Comprehensive hardware and software coverage for eligible HPE hardware products, including remote diagnostics, on-site repair when necessary, and software support where applicable.
- Response times: 2-hour software support response to critical software issues, with rapid remote assistance to accelerate diagnosis and restoration of services.
- Duration: A 3-year service term from activation, ensuring continued access to support, maintenance updates, and service SLAs aligned with the hardware lifecycle.
- Software coverage: Basic Software Support, access to software updates and patches for eligible software products, and Collaborative Call Management for selected non-HPE software.
- Support model: A mix of remote diagnostics and coordination with on-site technicians to restore service levels quickly and minimize business impact.
how to install HPE Foundation Care
- Verify eligibility: Confirm that your HPE hardware and any included software are eligible for Foundation Care coverage with your HPE representative or authorized reseller.
- Gather required details: Collect device serial numbers, UPCs or SKUs, and purchase documents to streamline activation and ensure accurate scope of coverage.
- Activate the service: Work with HPE to activate Foundation Care on eligible devices, enabling remote diagnostics, monitoring, and service requests from day one.
- Define service expectations: Establish desired response times, on-site repair expectations, and any applicable software support terms as part of the contract.
- Coordinate with your IT team: Prepare your staff to collaborate with HPE technicians, grant appropriate remote access where required, and maintain up-to-date contact and site information for swift support.
Frequently asked questions
Q: What is HPE Foundation Care? A comprehensive hardware and software support service from Hewlett Packard Enterprise designed to maximize uptime by providing remote diagnostics, on-site repairs, software support, and collaborative problem resolution for eligible HPE hardware and selected third-party software.
Q: How long does the coverage last? A: The service is provided for a 3-year term from activation, ensuring ongoing support aligned with your hardware lifecycle and procurement plans.
Q: Does Foundation Care include on-site support? A: Yes. When remote resolution is not possible, on-site hardware repair is included to restore service levels and minimize downtime.
Q: Is software support included? A: Yes. For eligible software, the plan includes remote technical support, access to updates and patches, and Basic Software Support. Collaborative Call Management may also apply for selected non-HPE software.
Q: What is the response time for software issues? A: The service offers a 2-hour response time for software-related issues to help ensure timely troubleshooting and faster restoration of critical workloads.
Q: Can Foundation Care cover non-HPE software? A: For eligible non-HPE software, Collaborative Call Management is available to coordinate resolution across vendors, reducing back-and-forth and accelerating issue diagnosis.
Q: How do I activate Foundation Care? A: Activation typically requires verification of eligibility, provision of device details (serials, UPCs, SKUs), and coordination with HPE or an authorized partner to set up the service on the affected hardware and software.
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