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Experience enterprise-grade reliability and peace of mind with HPE Foundation Care 3-Year Warranty. This extended service plan is designed to maximize uptime, safeguard your Aruba and HPE infrastructure, and streamline support for both hardware and software. By combining proactive maintenance, rapid incident response, and access to the latest updates, HPE Foundation Care delivers comprehensive protection beyond the standard manufacturer warranty, helping your organization stay productive and secure in today’s demanding IT environment.

• Comprehensive remote and on-site support — From remote diagnosis and troubleshooting to on-site hardware repairs, HPE Foundation Care provides a complete lifecycle of service to keep your systems running smoothly with minimal disruption.
• Access to the latest software updates — Stay current with essential updates and patches for HPE‑supported products (and select third‑party software), ensuring you benefit from security enhancements, new features, and improved performance.
• Flexible service levels to fit your business — Tailor your coverage with multiple options, including HPE Foundation Care NBD (Next Business Day), HPE Foundation Care 24x7, and HPE Foundation Care CTR (Critical Time) service, so you can align support with your operational needs and budget.
• 24/7 incident reporting and proactive access to information — Report incidents around the clock by telephone or web portal, with faster triage and resolution, plus electronic access to product and support information for efficient troubleshooting.
• Extended warranty protection for long-term value — The 3-year duration extends beyond the manufacturer warranty, delivering ongoing protection for your IT investments and reducing unexpected capital expenditures.

Technical Details of HPE Foundation Care - 3 Year - Warranty

The HPE Foundation Care service is designed to support a broad range of HPE and Aruba hardware and software products, delivering a consistent and scalable support experience. Key elements include:

• Remote technical support and diagnosis — Expert guidance and problem analysis delivered remotely to quickly identify and resolve issues, minimizing downtime.
• On-site hardware repairs as needed — When remote resolution isn’t possible, skilled technicians visit on-site to repair or replace hardware components, reducing service interruptions.
• Access to software updates and patches — Regular software updates for HPE‑supported products, along with patches for selected third‑party software, to enhance security and performance.
• Collaborative call management for eligible software — Coordinated support for software products that require joint troubleshooting between vendors, ensuring faster, more efficient problem resolution.
• Electronic access to product and support information — Centralized resources and documentation for efficient troubleshooting and self-service, helping IT teams stay productive.
• 24/7 incident reporting — Round-the-clock channels for reporting issues via telephone or web portal, enabling rapid escalation and rapid response when incidents occur.
• Service level flexibility — A range of service levels to match business needs, from standard business hours to 24x7 support and critical-time coverage.
• Extended protection for Aruba and HPE investments — The 3-year warranty extension provides continued protection beyond original manufacturer warranties, preserving investment value and reducing risk.

How to Install HPE Foundation Care - 3 Year - Warranty

Installation of HPE Foundation Care is straightforward and designed to minimize administrative overhead for IT teams. Follow these steps to activate coverage and begin leveraging 24/7 support and other benefits:

• Step 1: Contact your local HPE sales office to confirm eligibility for Foundation Care and select the appropriate service level (NBD, 24x7, CTR) based on your organization’s needs and critical workloads.
• Step 2: Complete the service agreement documentation provided by HPE. Ensure that all relevant hardware and software products are listed to avoid gaps in coverage.
• Step 3: Once the agreement is finalized, your IT team will receive instructions on how to access the support resources, including remote support tools, incident reporting contact details, and portal access.
• Step 4: Begin using the 24/7 support services. Report incidents as they occur and leverage remote diagnostics and on-site options as needed to resolve issues quickly.

Frequently Asked Questions

• What types of products are eligible for HPE Foundation Care? The service covers a range of HPE hardware and software products. For specific eligibility details, please contact your local HPE sales office.
• Can I choose multiple service levels? Yes. The Foundation Care program offers flexible service levels, including NBD, 24x7, and CTR, allowing you to tailor the coverage to your business needs and critical workloads.
• Does the plan include remote support? Yes. Remote diagnosis and technical support are core components of the service, enabling faster issue resolution without on-site visits whenever possible.
• Is software updates included? The plan provides access to essential software updates and patches for HPE and selected third‑party software, helping you stay secure and up to date.
• How long does the coverage last? The Foundation Care plan extends the warranty for 3 years from activation, providing extended protection beyond the original manufacturer warranty period.
• How do I report incidents after hours? Incidents can be reported via telephone or a web portal at any time, ensuring you can get support regardless of the hour.
• What is required to install or activate the service? You’ll need to contact your local HPE sales office, confirm eligibility, select the service level, and complete the service agreement documentation to activate access to remote support, on-site services, and software updates.

With HPE Foundation Care 3 Year Warranty, organizations utilizing Aruba networking solutions and broader HPE infrastructure benefit from a consistent, scalable, and reliable support framework. This service helps minimize unplanned downtime, accelerates incident resolution, and ensures your IT environment remains current with the latest software updates and security patches. Whether you operate a distributed enterprise, a data center, or a hybrid cloud environment, Foundation Care provides the essential protection you need to maintain performance, reliability, and business continuity. Invest in extended coverage that aligns with your IT strategy and budget, and enjoy the confidence that comes with robust, enterprise-grade support for your critical Aruba and HPE assets.