HPE Foundation Care - 4 Year - Warranty

HPE Foundation Care - 4 Year - Warranty is designed to provide extensive support for your IT infrastructure, ensuring it remains operational and efficient. This service package from Hewlett Packard Enterprise (HPE) combines hardware and software support, focusing on minimizing downtime and maximizing productivity. With HPE Foundation Care, your organization can depend on expert technical resources tailored to meet your specific needs.

• Comprehensive Hardware & Software Support: Enjoy peace of mind with HPE Foundation Care, which combines remote diagnosis, on-site hardware repair, and software updates to maintain optimal performance of your IT systems.
• Rapid Response Times: Benefit from a 2-hour software support response time, ensuring that your technical issues are addressed promptly, minimizing potential disruptions to your business operations.
• Long-Term Coverage: With a duration of 4 years, HPE Foundation Care guarantees sustained support, enabling you to focus on your core business while enjoying reliable IT infrastructure.
• Collaboration with IT Team: HPE’s technical resources collaborate closely with your IT team, providing expertise and guidance to resolve hardware and software challenges efficiently.
• Access to Updates and Patches: Stay ahead with remote access to software updates and patches, ensuring your systems remain secure and up-to-date with the latest features and improvements.

Technical Details of HPE Foundation Care - 4 Year - Warranty

• Service Type: Hardware and Software Support
• Service Duration: 4 years
• Response Time: 2-hour software support service
• Support Channels: Phone support, remote diagnosis, on-site repair
• Included Services: Basic Software Support, Collaborative Call Management for selected non-HPE software

How to Install

To set up your HPE Foundation Care service, follow these simple steps:

1. Purchase HPE Foundation Care through an authorized HPE reseller or directly from HPE.
2. Once purchased, you will receive a confirmation and details about your service.
3. Contact HPE support to register your products for coverage.
4. Coordinate with your IT team and HPE technical resources to familiarize yourself with the support processes.
5. In case of any issues, reach out to HPE's support through the provided channels for assistance.

Frequently Asked Questions

1. What products are covered under HPE Foundation Care?

HPE Foundation Care typically covers eligible HPE hardware products. Additionally, it can include Basic Software Support for specific non-HPE software. Check with HPE for details on eligible products.

2. How quickly can I expect support?

HPE Foundation Care offers a 2-hour response time for software support, ensuring that technical issues are addressed swiftly to minimize downtime.

3. Is on-site support included in the warranty?

Yes, if required to resolve an issue, HPE Foundation Care provides on-site hardware repair as part of the service package.

4. Can I extend the service after the initial 4-year period?

Yes, you can inquire about extending your HPE Foundation Care service prior to its expiration to ensure continued support for your IT infrastructure.

5. How do I contact HPE support for assistance?

You can contact HPE support via phone or through the online support portal. Ensure you have your product details and warranty information ready for a faster response.