HPE Foundation Care - 4 Year - Warranty

The HPE Foundation Care - 4 Year - Warranty service is an essential support solution designed to enhance the availability and reliability of your IT infrastructure. Offered by Hewlett Packard Enterprise (HPE), this comprehensive service provides a seamless blend of hardware and software support, enabling your organization to maintain optimal operational efficiency. With a focus on reducing downtime and ensuring quick resolutions to technical issues, HPE Foundation Care is the ideal partner for businesses that rely on HPE and selected third-party products.

• Comprehensive Support Services: The HPE Foundation Care service includes both hardware and software support, ensuring that your entire IT ecosystem is nurtured with expert care. This includes remote diagnosis, on-site repair, and access to software updates, which collectively enhance the reliability of your IT operations.
• Flexible Service Levels: Choose from a selection of service levels—HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service. Each option is designed to meet the unique operational needs of your business, allowing you to tailor your support experience.
• Next Business Day Support: With the Next Business Day (NBD) Phone Support service, you can expect timely assistance and quick resolutions to any issues that arise. This feature ensures that your operations continue smoothly, minimizing downtime and maximizing productivity.
• 24/7 Access to Assistance: Regardless of your coverage window, you can report incidents at any time, 24/7, through telephone or web portal. This flexibility ensures immediate support availability, allowing your IT team to focus on strategic initiatives without interruption.
• Expert Technical Resources: HPE’s knowledgeable technical resources work collaboratively with your IT staff to resolve hardware and software problems efficiently. This partnership fosters a deeper understanding of your infrastructure and enables your team to leverage HPE's extensive support capabilities.

Technical Details of the Product

The HPE Foundation Care - 4 Year - Warranty provides:

• Remote technical support for both HPE and selected third-party products.
• On-site hardware repair as required, ensuring immediate attention to critical issues.
• Access to essential software updates and patches for supported products, optimizing performance.
• Collaborative Call Management for eligible non-HPE software, enhancing your service experience.
• Electronic access to product and support information, empowering your IT staff with vital resources.

How to Install

To activate the HPE Foundation Care - 4 Year - Warranty, follow these steps:

1. Contact your local HPE sales office to determine eligibility and confirm service options that best fit your needs.
2. Once eligibility is established, complete the required documentation and purchase the service package.
3. Upon confirmation, HPE will provide you with access to the necessary resources and support channels.
4. Ensure your IT team is familiar with the support portals and contact methods available for reporting incidents.
5. Regularly review the service details and updates to maximize the benefits of your HPE Foundation Care service.

Frequently Asked Questions

1. What products are eligible for the HPE Foundation Care service?

Eligibility varies by product. Please contact your local HPE sales office to inquire about specific HPE and selected third-party products that qualify for Foundation Care coverage.

2. How do I report an incident?

Incidents can be reported through telephone or the designated web portal. HPE also supports automated equipment reporting for certain products via the HPE electronic remote support solution.

3. What are the response times for support services?

Response times depend on the chosen service level. The Next Business Day (NBD) Phone Support service guarantees responses within the next business day, while 24x7 service options provide round-the-clock assistance.

4. Is software support included in the HPE Foundation Care service?

Yes, for eligible software products, HPE provides remote technical support, access to updates, and patches, including support for selected third-party software products.

5. Can I upgrade my HPE Foundation Care service level?

Yes, you can discuss service level upgrades with your local HPE sales representative, who will guide you through the options available based on your IT requirements.