HPE Foundation Care - 4 Year - Warranty

Enhance your IT infrastructure's resilience with the HPE Foundation Care - 4 Year Warranty. This comprehensive warranty service is designed to safeguard your business's hardware and software systems, ensuring maximum uptime and operational efficiency. With access to Hewlett Packard Enterprise's expert technical resources, your IT team can focus on strategic initiatives rather than managing disruptions. Experience peace of mind and reliability with HPE's Foundation Care service, tailored to meet your organization's unique needs.

• Comprehensive Support: The HPE Foundation Care service integrates both hardware and software support, ensuring that your entire IT ecosystem remains functional and up-to-date.
• On-Site Hardware Repair: In case of hardware failures, HPE offers on-site repair services, minimizing downtime and allowing your business to maintain productivity.
• Remote Technical Support: Gain access to dedicated remote support from HPE experts, available 24/7 to troubleshoot and resolve your issues efficiently.
• Access to Software Updates: Enjoy seamless access to essential software updates, patches, and documentation, ensuring your systems stay secure and operational.
• Flexible Service Levels: Choose from three tailored service levels—NBD Service, 24x7 Service, and CTR Service—to align with your specific operational requirements.

Technical Details of HPE Foundation Care - 4 Year Warranty

• Service Duration: 4 Years
• Support Type: Hardware and Software Support
• Response Times: Varies by service level (NBD, 24x7, CTR)
• Support Channels: Phone, Web Portal, Automated Reporting
• Availability: 24/7 Technical Support
• Product Eligibility: Varies; contact local HPE sales for details

How to Install HPE Foundation Care - 4 Year Warranty

Installing the HPE Foundation Care service is a straightforward process. Follow these steps to ensure you are set up correctly:

1. Contact HPE Sales: Reach out to your local HPE sales office to determine the eligibility of your hardware and software products for the Foundation Care service.
2. Select Your Service Level: Choose the service level that best fits your business needs—NBD, 24x7, or CTR.
3. Complete the Purchase: Finalize the transaction and ensure all relevant product information is documented.
4. Access Support: Once your warranty is active, you will have access to all support features, including phone support and online resources.
5. Utilize Resources: Use these resources for any troubleshooting needs or assistance required during the duration of the warranty.

Frequently Asked Questions

• Q: What types of products are covered under HPE Foundation Care?
  A: The coverage includes eligible HPE hardware and software products, as well as selected third-party products. Contact HPE for specific product eligibility.
• Q: What are the response times for the different service levels?
  A: Response times depend on the selected service level. NBD Service typically offers next business day responses, while 24x7 Service guarantees continuous support.
• Q: How can I report an incident?
  A: You can report incidents through telephone, web portal, or automated reporting via HPE’s electronic remote support solution, available 24/7.
• Q: Is there a limit on the number of incidents I can report?
  A: There is no limit on the number of incidents you can report for products covered under the Foundation Care service.
• Q: Can I customize my support package?
  A: Yes, you can choose from different service levels to tailor the support to your specific operational requirements and business needs.