HPE Foundation Care - 4 Year - Warranty

The HPE Foundation Care - 4 Year Warranty is your ultimate solution for maximizing the uptime and efficiency of your IT infrastructure. This comprehensive service is designed to provide your organization with the technical resources and support needed to ensure that both hardware and software issues are quickly resolved. With a dedicated focus on enhancing the availability of your systems, HPE Foundation Care offers a range of benefits tailored to meet your business's unique needs.

• Comprehensive Hardware and Software Support: Gain access to a wide array of services that cover both HPE and selected third-party products. This ensures that you are not only protected against hardware failures but also supported with software challenges.
• Remote Diagnosis and On-Site Repair: Our 4-year warranty includes remote diagnosis and support, along with on-site hardware repair if needed, minimizing downtime and keeping your systems operational.
• Access to Software Updates and Patches: Stay up-to-date with the latest software enhancements and security patches. HPE provides remote technical support and access to updates for both HPE-supported and selected third-party software products.
• Flexible Support Levels: Choose from three distinct service levels—Next Business Day (NBD), 24x7, and Collaborative Technical Response (CTR)—to match your operational requirements and budget.
• 24/7 Incident Reporting: No matter the time of day, you can report incidents through telephone or web portal. Our automated reporting via the HPE electronic remote support solution is also available, ensuring you receive help when you need it most.

Technical Details of HPE Foundation Care - 4 Year Warranty

• Service Duration: 4 Years
• Support Coverage: Includes hardware support features for covered hardware products and software support features for covered software products.
• Response Time: Next Business Day (NBD) response time for phone support service, ensuring maximum efficiency.
• Availability: Service availability may vary by local options; contact HPE for specifics.
• Incident Reporting: Report incidents 24/7 via phone or web portal, as applicable.

How to Install HPE Foundation Care - 4 Year Warranty

Installing HPE Foundation Care is straightforward. Once purchased, your organization will receive a confirmation along with details of the service. Follow these simple steps:

1. Confirm your HPE product eligibility by contacting your local HPE sales office.
2. Access the HPE support portal to register your service.
3. Familiarize your IT staff with the incident reporting procedures, ensuring they know how to reach support 24/7.
4. Review the service levels available and determine which fits your business needs and operational criticality.
5. Stay informed about product updates and support information through the electronic access provided by HPE.

Frequently Asked Questions

1. What products are eligible for the HPE Foundation Care - 4 Year Warranty?

Eligibility varies based on the specific hardware and software products you are using. Contact a local HPE sales office for detailed information on which products are covered.

2. Can I upgrade my service level after purchasing the warranty?

Yes, you can discuss service level upgrades with your HPE representative to find the best fit for your evolving needs.

3. Is on-site support included with the warranty?

Yes, on-site support is included if necessary to resolve hardware issues during your coverage period.

4. How do I access software updates and patches?

You will have remote technical support and access to software updates through HPE, as well as for selected third-party software based on availability.

5. What should I do if I encounter issues outside of normal business hours?

You can report incidents 24/7 via phone or the HPE web portal, ensuring you receive support when you need it most.