HPE Foundation Care - 4 Year - Warranty

The HPE Foundation Care - 4 Year - Warranty is a vital investment for any organization looking to enhance the reliability and availability of its IT infrastructure. This comprehensive support service ensures that your hardware and software systems remain operational, backed by the expertise of Hewlett Packard Enterprise (HPE) technical resources. With this warranty, you can safeguard your IT investments, providing peace of mind and proactive support that every business needs in today's fast-paced digital world.

• Comprehensive Support: HPE Foundation Care offers both hardware and software services, ensuring that your IT systems experience minimal downtime with expert support available when you need it most.
• Remote Diagnosis and On-site Repair: Benefit from remote diagnosis by HPE’s technical resources, with on-site hardware repair available when necessary, ensuring swift problem resolution for your IT emergencies.
• Flexible Service Levels: Choose from a range of reactive support options tailored to meet your business needs, including Next Business Day (NBD), 24x7 support, and Collaborative Call Management for selected non-HPE software.
• Access to Software Updates: With HPE Foundation Care, you gain remote technical support and access to crucial software updates and patches, keeping your systems up-to-date and secure in an ever-evolving technological landscape.
• 24/7 Incident Reporting: Report incidents via telephone or web portal, or through HPE’s automated reporting system, ensuring that help is just a call or click away, 24 hours a day, 7 days a week.

Technical Details of HPE Foundation Care - 4 Year - Warranty

• Service Duration: 4 Years
• Service Levels Available: NBD Service, 24x7 Service, CTR Service
• Remote Support: 24/7 availability
• On-site Repair: Available based on the issue
• Software Support: Access to updates and patches for covered software

How to Install

To activate your HPE Foundation Care - 4 Year - Warranty, follow these steps:

1. Contact your local HPE sales office to confirm service eligibility and coverage details.
2. Purchase the HPE Foundation Care warranty for your eligible hardware and/or software products.
3. Upon purchase, you will receive documentation that includes your service agreement and instructions for accessing support services.
4. Make sure to register your products with HPE to enable the warranty and receive timely support.
5. For ongoing support, utilize the HPE support portal for incident reporting and access to resources.

Frequently Asked Questions

1. What types of products are covered under HPE Foundation Care? HPE Foundation Care covers eligible HPE hardware products as well as selected third-party software. Please contact HPE for specific product eligibility.
2. How do I report an issue? Issues can be reported via telephone or through the HPE web portal. You can also opt for automated equipment reporting through HPE’s electronic remote support solution.
3. What are the differences among the service levels? The main differences among service levels are the response times and coverage hours. NBD provides next business day phone support, while 24x7 ensures support is available around the clock.
4. Can I upgrade my service level? Yes, you can contact your HPE sales representative to discuss upgrading your service level based on your evolving business needs.
5. Is on-site support guaranteed? On-site support is provided when necessary to resolve issues that cannot be fixed remotely. Availability may vary based on location and specific service agreement terms.