HPE Foundation Care - 4 Year - Warranty

Introducing the HPE Foundation Care - 4 Year Warranty, a robust support service designed to enhance the reliability and efficiency of your IT infrastructure. With HPE Foundation Care, you gain access to a comprehensive suite of hardware and software services tailored to meet the unique needs of your organization. Our expert technical resources are dedicated to ensuring your systems run smoothly, allowing your IT team to focus on what they do best.

• Comprehensive Hardware and Software Support: The HPE Foundation Care Service includes extensive technical support for both hardware and selected third-party software products, ensuring that all your critical IT components are covered.
• Quick Response Time: Enjoy the peace of mind that comes with Next Business Day (NBD) hardware support service. This guarantees a prompt response to issues, allowing you to minimize downtime and maintain productivity.
• On-Site Hardware Repair: In the event of hardware failures, our on-site support ensures that repairs are conducted swiftly and efficiently, reducing any operational disruptions you might encounter.
• Access to Software Updates: For software products protected under HPE Foundation Care, gain access to remote technical support along with crucial software updates and patches, ensuring your systems are always equipped with the latest features and security enhancements.
• Extended 4-Year Service Duration: Benefit from a long-term commitment to your IT infrastructure with a 4-year service duration, providing maximum dependability and support when you need it the most.

Technical Details of HPE Foundation Care - 4 Year Warranty

• Service Type: Comprehensive Hardware and Software Support
• Response Time: Next Business Day (NBD)
• Duration: 4 Years
• On-Site Support: Yes
• Software Support: Basic Software Support and Collaborative Call Management available for selected non-HPE software

How to Install HPE Foundation Care

To activate your HPE Foundation Care - 4 Year Warranty, follow these steps:

1. Purchase the HPE Foundation Care service package that corresponds to your eligible hardware.
2. Contact HPE customer service or your sales representative to initiate the service activation process.
3. Provide the necessary details about your hardware and software environment for tailored support.
4. Confirm your service agreement and start enjoying the benefits of HPE Foundation Care.

Frequently Asked Questions

What is included in the HPE Foundation Care service?

The HPE Foundation Care service includes hardware support, on-site repair, remote diagnosis, access to software updates, and technical support for both HPE and eligible third-party products.

How quickly can I expect a response for support issues?

With Next Business Day (NBD) service, you can expect a prompt response for hardware-related support issues, helping you to minimize any potential downtime.

Can I get support for non-HPE software?

Yes, HPE Foundation Care offers Collaborative Call Management and Basic Software Support for selected non-HPE software, in addition to comprehensive support for HPE products.

Is there a limit to the number of service calls I can make?

No, there are no limits on the number of service calls you can make while your HPE Foundation Care contract is active. Your support needs will be addressed as they arise.

What happens at the end of the 4-year warranty period?

At the end of the 4-year warranty period, you have the option to renew your service agreement to continue receiving support for your HPE hardware and software products.