HPE Foundation Care - 4 Year - Warranty

HPE Foundation Care - 4 Year - Warranty

The HPE Foundation Care service is designed to provide essential support for your IT infrastructure, ensuring maximum availability and performance. This comprehensive warranty includes a combination of hardware and software services, delivered by Hewlett Packard Enterprise (HPE) technical resources. Whether you're facing hardware malfunctions or software issues, HPE Foundation Care is here to support you every step of the way.

• Comprehensive Support: Enjoy peace of mind with HPE Foundation Care, offering both hardware and software services. Our team collaborates with your IT department to resolve any technical difficulties efficiently.
• On-Site Hardware Repair: Should your hardware encounter an issue, HPE Foundation Care provides on-site repair services, minimizing downtime and ensuring your operations run smoothly.
• Remote Technical Assistance: Obtain remote diagnosis and support for all covered hardware products. Our skilled technicians are available to assist you with troubleshooting and resolving issues quickly.
• Basic Software Support: For eligible HPE hardware products, this service may include Basic Software Support, allowing you to receive assistance with selected non-HPE software as well.
• Timely Response Times: Benefit from a 4-hour hardware support service response time, ensuring that your issues are addressed promptly for maximum productivity.

Technical Details of Product

• Service Type: Comprehensive Hardware and Software Support
• Service Duration: 4 Years
• Response Time: 4 Hour Hardware Support
• Support Channels: Phone Support, Remote Diagnosis, and On-Site Repair
• Eligibility: Selected HPE and third-party products

How to Install

To initiate your HPE Foundation Care service, follow these simple steps:

1. Contact HPE or your authorized reseller to purchase the service for your eligible hardware and software products.
2. Once purchased, you will receive confirmation of your coverage and details on how to access support services.
3. Keep your HPE product information handy, as it will be required during support calls or requests.
4. For any issues, reach out through the designated phone support number or online portal to get immediate assistance.

Frequently Asked Questions

• What products are eligible for HPE Foundation Care?
  HPE Foundation Care covers a range of HPE hardware and selected third-party products. It is advisable to contact HPE for specific eligibility details.
• How do I access remote support?
  You can access remote support by contacting HPE through the provided phone support number or the online support portal.
• What is included in Basic Software Support?
  Basic Software Support may include troubleshooting assistance and access to software updates and patches for eligible third-party software products.
• Is on-site repair included in the service?
  Yes, on-site hardware repair is part of the HPE Foundation Care service if it is necessary to resolve specific issues with your hardware.
• What should I do if I need service outside of regular business hours?
  HPE provides various service options, including after-hours support. Contact HPE to inquire about your specific service plan.