HPE Foundation Care - 4 Year - Warranty

HPE Foundation Care - 4 Year - Warranty is the ultimate solution for businesses seeking to bolster their IT infrastructure with exceptional hardware and software support. This comprehensive service is designed to enhance the availability of your systems, ensuring that any issues encountered can be resolved swiftly and efficiently with the assistance of Hewlett Packard Enterprise (HPE) technical resources. With a commitment to delivering top-notch support, HPE Foundation Care empowers your IT team to tackle hardware and software challenges seamlessly, allowing your organization to maintain optimal operational performance.

• Comprehensive Hardware and Software Services: HPE Foundation Care encompasses a wide range of services that enhance both hardware and software availability. This includes remote diagnosis, on-site hardware repair, and access to essential software updates and patches.
• Expert Technical Support: Leverage the expertise of HPE technical resources who work collaboratively with your IT team to resolve issues effectively. Accessibility to help is available 24/7, ensuring that your business operations are never disrupted.
• Flexible Service Levels: HPE offers three distinct service levels—NBD (Next Business Day), 24x7, and CTR (Call to Repair)—allowing businesses to choose the support that best fits their operational needs and response time requirements.
• On-Site Support Guarantee: With on-site support, HPE ensures that expert technicians can address urgent issues directly at your location, providing rapid solutions when time is of the essence.
• Extended Warranty for Peace of Mind: The 4-Year warranty guarantees extended support for your hardware and software products, giving you confidence in the reliability and efficiency of your IT infrastructure.

Technical Details of the Product

HPE Foundation Care is tailored to meet various eligibility criteria based on the specific HPE hardware and software products you use. The service includes:

• Remote diagnosis and support for eligible hardware.
• On-site hardware repair where necessary.
• Basic Software Support for selected non-HPE software.
• Electronic access to product and support information for IT staff.
• Collaborative Call Management for software issues.

How to Install

To activate your HPE Foundation Care service, follow these steps:

1. Contact your local HPE sales office to confirm product eligibility.
2. Select the appropriate service level that meets your business needs.
3. Provide necessary hardware and software information to HPE for setup.
4. Receive confirmation and access details for your service.
5. Utilize the HPE web portal or telephone support to report incidents and access services as needed.

Frequently Asked Questions

1. What is included in the HPE Foundation Care service?

The service includes remote diagnosis, on-site support, software updates, and access to technical expertise from HPE for both hardware and software products.

2. What are the service level options available?

HPE Foundation Care offers three service levels: NBD (Next Business Day), 24x7, and CTR (Call to Repair) to cater to different business needs.

3. How can I report an issue with my covered products?

Incidents can be reported via telephone, web portal, or through the HPE electronic remote support solution, available 24/7.

4. Is the service available for third-party products?

Yes, HPE Foundation Care may provide access to technical support for selected third-party products, contingent on the availability of information from the original manufacturer.

5. How long does the warranty last?

The HPE Foundation Care service provides coverage for a period of 4 years, ensuring long-term support and maintenance for your IT solutions.