HPE Foundation Care - 5 Year - Service

HPE Foundation Care - 5 Year - Service is an essential solution designed to enhance the reliability and availability of your IT infrastructure. With a blend of comprehensive hardware and software support, this service ensures that both your HPE and selected third-party products operate seamlessly. By partnering with Hewlett Packard Enterprise's (HPE) technical resources, your IT team will receive expert assistance to quickly resolve any hardware or software issues, thereby minimizing downtime and maximizing productivity.

• Comprehensive Coverage: HPE Foundation Care provides extensive support for both hardware and software, allowing you to focus on your core business while HPE handles the technical complexities.
• Remote Diagnosis and On-Site Repair: Enjoy peace of mind with remote diagnosis capabilities and on-site hardware repair services when needed, ensuring that your operations run smoothly without prolonged interruptions.
• Timely Technical Support: With a commitment to quick response times, this service includes a 2 Hour Phone Support for urgent issues, providing you with timely assistance to keep your systems operational.
• Access to Software Updates: Benefit from continued support with remote technical assistance and access to essential software updates and patches, including those for selected third-party products, to keep your systems secure and up-to-date.
• Long-term Investment Protection: With a service duration of 5 years, HPE Foundation Care safeguards your investment by enhancing reliability and ensuring your IT infrastructure remains productive and efficient.

Technical Details of HPE Foundation Care - 5 Year - Service

• Service Type: Comprehensive hardware and software support
• Duration: 5 years
• Response Time: 2 Hour Phone Support
• Support for: HPE hardware and selected third-party software
• Includes: Remote diagnosis, on-site hardware repair, software updates, and patches

How to Install HPE Foundation Care - 5 Year - Service

Installing HPE Foundation Care is a straightforward process. Once you have purchased the service, follow these steps:

1. Confirm eligibility for your HPE hardware and software products.
2. Contact your HPE representative to activate the service and discuss specific coverage details.
3. Set up your account for remote support and ensure that your IT team is prepared with any necessary credentials.
4. Begin utilizing the service by reaching out via phone or email support whenever issues arise.

Frequently Asked Questions

What products are covered under HPE Foundation Care?

The service covers a variety of HPE hardware products and selected third-party software. Contact HPE for specific eligibility details on your products.

Can I receive support for my non-HPE software?

Yes, HPE Foundation Care may include support for selected non-HPE software products. Please consult with HPE for details on which software is covered.

What if I need on-site support?

On-site support is available if remote diagnosis does not resolve the issue. HPE technical resources will arrange for an on-site visit as needed.

How do I contact support?

You can reach HPE’s technical support via phone or email. The service includes a 2 Hour response time for urgent matters.

Is HPE Foundation Care worth the investment?

Absolutely. HPE Foundation Care not only protects your investment but also enhances the reliability of your IT infrastructure, ensuring maximum productivity over a 5-year period.