HPE Foundation Care - 5 Year - Warranty 0m24p Sfp+ Svc

Elevate the reliability and longevity of your HP Enterprise networking investments with HPE Foundation Care. This robust 5-year warranty and service package is crafted to shield you from unexpected repair or replacement costs while delivering rapid, expert support for your SFP+ hardware and related software needs. With 24x7 access to professional assistance, a guaranteed 2-hour software support response, and a comprehensive coverage window, you gain predictable budgeting, reduced downtime, and clear paths to sustained network performance. Whether you’re deploying high-speed data centers, campus networks, or edge environments, Foundation Care helps you maximize uptime and minimize disruption.

• Five-Year Coverage with Predictable Budgeting: This extended service duration ensures long-term protection for your SFP+ infrastructure, enabling smoother lifecycle planning, better cash flow management, and minimized total cost of ownership. With 5 years of protection, you’re shielded from surprise repair or replacement expenses that could otherwise disrupt critical projects and daily operations.
• 24x7 Availability with Rapid 2-Hour Software Support Response: Access expert assistance around the clock. The 24x7 coverage guarantees help when you need it most, while the accelerated 2-hour response for software-related inquiries ensures your team can quickly troubleshoot, isolate issues, and resume normal operations with confidence—reducing downtime and accelerating issue resolution.
• Repair and Replacement Cost Protection: Foundation Care includes coverage for repair and replacement costs, so your hardware can be brought back to full operation without the financial surprise. This protection is especially valuable in high-demand environments where even short outages can translate into lost productivity and service-level impact.
• SFP+ Service Focus for High-Performance Networking: Tailored specifically to SFP+ modules and related components, this service minimizes risk around high-speed connections and fiber optic deployments. It supports the integrity of your 10Gb, 25Gb, or higher-performance links, ensuring that your fast lanes stay fast and reliable under heavy workloads.
• Software Support and Proven Reliability: The included software support service helps your team navigate mishaps, firmware updates, and configuration challenges with high confidence. With a dedicated software support team and defined escalation paths, you benefit from expert guidance to optimize configurations, apply critical updates, and maintain peak system performance over the life of the contract.

Technical Details of HPE Foundation Care - 5 Year - Warranty 0m24p Sfp+ Svc

• Service Type: HPE Foundation Care
• Warranty Duration: 5 years
• Response Time: 2 hours for software support (priority handling to accelerate issue resolution)
• Availability: 24x7 support access (round-the-clock service desk and technical assistance)
• Coverage Scope: Repair and replacement costs for eligible hardware components, including SFP+ modules and related devices
• Primary Focus: SFP+ service and associated software support to maximize reliability of high-speed networking links
• Target Hardware: SFP+ capable networking equipment and compatible transceivers within the supported HPE ecosystem
• Activation Model: Service contract activated against eligible HP Enterprise hardware with registration in the HPE support ecosystem

How to Install HPE Foundation Care

Foundation Care is a service contract rather than a physical device. Activation and enrollment steps are designed to integrate your eligible hardware into HPE’s support ecosystem, ensuring seamless coverage and rapid access to assistance when needed. Follow these steps to activate and manage your Foundation Care agreement efficiently:

1. Verify Eligibility and Purchase: Confirm that your SFP+ hardware and associated components are eligible for HPE Foundation Care and that you have a valid 5-year contract. Ensure you have the device’s model details, serial numbers, and SKU/UPC references to streamline enrollment.
2. Gather Required Details: Compile essential information including device model, serial numbers, current firmware/software versions, and the intended coverage period. This information helps tailor the service to your environment and accelerates activation in the portal.
3. Register in the HPE Support Portal: Log in to the HPE support portal or authorized partner portal and begin the Foundation Care enrollment. If you are a new user, create an account and link your devices by entering the SKU/UPC and serial numbers. Attach the 5-year service contract to your asset records for automatic coverage updates.
4. Assign Coverage to Hardware: Associate the Foundation Care contract with the specific SFP+ hardware and related components. This ensures that the 24x7 availability, 2-hour software response, and repair/replacement protections are applied to the correct devices.
5. Configure Support Contacts and Notifications: Define escalation contacts, preferred communication channels, and notification preferences. Establish on-site and remote support options if applicable, and set up alerts for firmware updates, warranty reminders, and service events to stay proactive about maintenance.
6. Schedule Proactive Maintenance and Review: Work with your HPE account team to plan proactive maintenance windows, firmware upgrade paths, and any required spares inventory. Regularly review service performance reports and renewal timelines to maintain uninterrupted coverage.

Frequently Asked Questions

• What does 24x7x2 Hour Coverage mean? It means around-the-clock access to support with a guaranteed 2-hour response time for software-related issues. This ensures that critical software problems affecting your SFP+ network performance are addressed quickly, reducing downtime and keeping your operations running smoothly.
• Does this plan cover hardware repairs and replacements? Yes. Foundation Care provides protection against repair and replacement costs for eligible hardware components, including SFP+ modules, helping you avoid unexpected expenses and keep your network hardware up to date.
• Is activation automated or manual? Activation typically involves registering eligible devices in the HPE support portal and attaching the Foundation Care contract to those devices. Your account team can guide you through the enrollment process and confirm activation status.
• What kinds of issues are prioritized with the 2-hour software response? Priority is given to software-related issues impacting network performance, interoperability, or configuration. This includes firmware/software malfunctions, defect investigations, and critical configuration problems that affect data throughput or connectivity.
• Can I upgrade or extend coverage after purchase? Yes. Foundation Care contracts can often be renewed or extended as your hardware lifecycle evolves. Contact your HPE representative to review options, pricing, and renewal timelines to maintain continuous coverage.