HPE Foundation Care - 5 Year - Warranty

The HPE Foundation Care - 5 Year Warranty is an essential service designed to provide extensive support for both hardware and software components of your IT infrastructure. By choosing HPE Foundation Care, you secure the longevity and reliability of your IT systems, allowing your organization to thrive without the worry of unexpected technical issues. With expert assistance from Hewlett Packard Enterprise (HPE), you can focus on your strategic initiatives while HPE takes care of your technical needs.

• Comprehensive Support: HPE Foundation Care delivers a wide range of hardware and software services, ensuring that every critical aspect of your IT infrastructure is meticulously covered, so you can operate with confidence.
• Remote Diagnosis & Support: The convenience of remote diagnosis enables you to receive expert assistance from HPE technical resources, streamlining the troubleshooting process and minimizing disruptions to your operations.
• On-Site Hardware Repair: In case of hardware malfunctions, HPE provides on-site support to quickly address and resolve issues, keeping your systems functional and your business running smoothly.
• Software Updates & Patches: With access to critical software updates and patches, HPE Foundation Care ensures your systems are secure, up to date, and protected against vulnerabilities.
• Next Business Day Support: Experience peace of mind with the Next Business Day (NBD) hardware support service response time, helping to reduce downtime and enhance overall productivity.

Technical Details of HPE Foundation Care - 5 Year Warranty

• Duration: 5 Years
• Service Type: Electronic and Physical Support
• Response Time: Next Business Day for Hardware Support
• Support Availability: Remote Technical Support available for both HPE and selected third-party products.
• Software Coverage: Basic Software Support included for eligible software products.

How to Install HPE Foundation Care - 5 Year Warranty

To activate your HPE Foundation Care Warranty:

1. Purchase the HPE Foundation Care Warranty through an authorized HPE partner or directly from HPE.
2. Upon purchase, you will receive a confirmation and detailed service information from HPE.
3. Follow the guidance in the confirmation to activate your warranty service.
4. Ensure that your relevant hardware and software products are registered with HPE to enable support.
5. If needed, contact HPE Technical Support for any setup assistance.

Frequently Asked Questions

What is included in HPE Foundation Care?

HPE Foundation Care encompasses hardware support, remote diagnosis, on-site repairs, access to software updates, and remote technical support for eligible products.

How can I determine if my product is eligible for HPE Foundation Care?

You can verify the eligibility of your hardware and software products by contacting HPE support or your authorized HPE partner for assistance.

What is the response time for support?

The service guarantees a Next Business Day response time for hardware support, ensuring that your issues are promptly addressed to minimize downtime.

Can I use HPE Foundation Care for third-party software?

Yes, support for selected third-party software may be included; however, it is crucial to confirm eligibility by contacting HPE.

What happens after the 5-year warranty period?

After the 5-year warranty period, you have the option to renew your HPE Foundation Care service to continue receiving ongoing support and software updates.