HPE Foundation Care - 5 Year - Warranty

The HPE Foundation Care - 5 Year Warranty is a comprehensive service designed to enhance the reliability and performance of your IT infrastructure. This service provides a robust support system that ensures your hardware and software remain operational, facilitating the smooth running of your critical business processes. With HPE's technical resources at your disposal, you can tackle both hardware and software issues with confidence, allowing your IT team to focus on core business functions.

• Comprehensive Coverage: HPE Foundation Care Service encompasses extensive hardware and software support, ensuring that you have the necessary resources to maintain your IT infrastructure effectively.
• Expert Technical Support: Gain access to Hewlett Packard Enterprise's skilled technical resources who work alongside your IT team to troubleshoot and resolve complex hardware and software problems efficiently.
• On-Site Hardware Repair: When issues arise that cannot be resolved remotely, HPE Foundation Care offers on-site hardware repair to minimize downtime and enhance system availability.
• Software Support: The service includes remote technical support for software products, along with timely access to essential software updates and patches, ensuring your systems remain secure and up to date.
• Extended Warranty: With a duration of five years, this service guarantees long-term protection against unforeseen repair or replacement costs, promoting maximum productivity in your operations.

Technical Details of HPE Foundation Care

• Service Duration: 5 Years
• Support Options: Phone Support, Remote Diagnosis, On-site Repair
• Response Time: 2-hour Software Support service response
• Coverage: HPE hardware products and selected third-party software
• Included Services: Basic Software Support, Collaborative Call Management

How to Install

To install HPE Foundation Care, follow these steps:

1. Purchase the HPE Foundation Care Service for your eligible hardware and software products.
2. Register your product with HPE using the provided documentation to activate your warranty.
3. Contact HPE support to configure your service preferences and establish support communication channels.
4. Ensure your IT team is familiar with the service details and how to access support when needed.

Frequently Asked Questions

• What does HPE Foundation Care cover?
  HPE Foundation Care covers both hardware and software support for eligible products, including remote diagnosis, on-site hardware repairs, and access to software updates.
• How quickly can I expect a response from support?
  The service includes a 2-hour response time for software support issues, ensuring you receive prompt assistance.
• Is this service available for third-party products?
  Yes, HPE Foundation Care extends support to selected third-party software products as well, ensuring comprehensive coverage.
• Can I extend my warranty beyond five years?
  For information on extending coverage, please contact HPE directly to discuss your options.
• How do I contact support?
  You can reach HPE support through the contact information provided during your service registration or in your HPE Foundation Care documentation.