HPE Foundation Care - 5 Year - Warranty

HPE Foundation Care - 5 Year - Warranty is a comprehensive service designed to enhance the reliability and performance of your IT infrastructure. With a focus on providing top-notch hardware and software support, this service ensures that your systems remain operational and efficient for years to come. HPE's expert technical resources work closely with your IT team to swiftly resolve any hardware and software challenges related to HPE and selected third-party products.

Key Features of HPE Foundation Care - 5 Year - Warranty

• Comprehensive Hardware and Software Support: HPE Foundation Care service provides extensive assistance for both hardware and software issues. This includes remote diagnosis and support, ensuring quick resolutions.
• On-Site Hardware Repair: In the event that remote support cannot resolve the issue, on-site hardware repair is included, allowing for efficient problem-solving without significant downtime.
• Basic Software Support: For eligible HPE hardware products, this service may extend to Basic Software Support and Collaborative Call Management for select non-HPE software.
• Rapid Response Time: Enjoy a swift 4-hour On-Site hardware service response time, ensuring that your business experience minimal interruptions during unexpected issues.
• Long-Term Coverage: With a 5-year warranty duration, HPE Foundation Care guarantees reliable support and maintenance, providing peace of mind and long-term operational efficiency.

Technical Details of HPE Foundation Care - 5 Year - Warranty

• Service Type: Hardware and Software Support
• Response Time: 4 Hour On-Site Service
• Duration: 5 Years
• Coverage: Eligible HPE and selected third-party products
• Support Options: Remote diagnosis, on-site repair, software updates, and patches

How to Install HPE Foundation Care - 5 Year - Warranty

To install and activate your HPE Foundation Care - 5 Year - Warranty, follow these simple steps:

1. Purchase the HPE Foundation Care service through an authorized HPE reseller or directly from HPE.
2. Upon purchase, you will receive a confirmation email with your service contract details and support contacts.
3. Coordinate with your IT team to ensure all eligible HPE and third-party products are registered under the service.
4. Initiate your support service by contacting HPE’s technical support team to familiarize yourself with the process.
5. Keep your service information handy for efficient access to support and resources throughout the warranty period.

Frequently Asked Questions

1. What products are covered under HPE Foundation Care?

The service covers eligible HPE hardware products as well as certain selected third-party products. For specific eligibility, please contact HPE directly.

2. How quickly can I expect service after making a request?

HPE offers a rapid 4-hour on-site service response time for hardware issues, ensuring that your systems are supported promptly.

3. Does HPE Foundation Care include software support?

Yes, the service includes remote technical support for software products, along with access to software updates and patches for eligible products.

4. Is there a limit to the number of support calls I can make?

No, there is no limit to the number of support calls for hardware and software issues covered under the HPE Foundation Care service.

5. What if I need support for non-HPE products?

HPE Foundation Care provides support for selected third-party products; please consult with HPE to determine which third-party software may be included under your coverage.