HPE Foundation Care - 5 Year - Warranty

The HPE Foundation Care - 5 Year Warranty is a comprehensive service designed to enhance the reliability and availability of your IT infrastructure. This offering from Hewlett Packard Enterprise (HPE) combines essential hardware and software support to ensure your systems run smoothly, allowing your organization to maintain high productivity levels. With expert technical resources at your disposal, you can resolve issues related to both HPE and selected third-party products efficiently.

• Comprehensive Support: HPE Foundation Care provides a robust network of hardware and software services, helping to ensure that your IT infrastructure remains operational and efficient at all times.
• Remote Diagnosis: Troubleshoot issues swiftly with HPE’s remote diagnosis and support capabilities, minimizing downtime and getting your systems back online as quickly as possible.
• On-Site Hardware Repair: If remote troubleshooting is insufficient, HPE Foundation Care includes on-site hardware repair support to resolve critical issues directly at your location.
• Software Support: Gain access to remote technical support, software updates, and patches for covered software products, ensuring your applications remain up-to-date and secure.
• Peace of Mind: With a 5-year service duration, you can rely on HPE Foundation Care for long-term assurance, allowing you to focus on your core business activities without worrying about technology-related disruptions.

Technical Details of Product

• Service Type: HPE Foundation Care - 5 Year Warranty
• Support Response Time: 4 Hour - Hardware Support service response time
• Service Coverage: Includes remote diagnosis and support, on-site repair, Basic Software Support, and Collaborative Call Management for selected non-HPE software
• Duration: 5 years

How to Install

Installation of HPE Foundation Care is straightforward and begins with contacting your HPE representative to discuss your specific needs and verify the eligibility of your hardware and software products. Once confirmed, the following steps will help facilitate a smooth installation:

1. Complete the service agreement with HPE.
2. Ensure that your HPE hardware and software products meet the eligibility criteria.
3. Set up your account with HPE for accessing support services.
4. Familiarize yourself with the remote support tools provided by HPE.
5. In the event of an issue, reach out to HPE support via phone or online channels to initiate the support process.

Frequently Asked Questions

• What is covered under the HPE Foundation Care warranty?

  The warranty covers comprehensive hardware and software support, including remote diagnosis, on-site hardware repair, software updates, and patches.

• How do I know if my products are eligible for HPE Foundation Care?

  Please contact your HPE representative for a detailed assessment of your hardware and software products to determine eligibility.

• What is the typical response time for support issues?

  The standard response time for hardware support issues is 4 hours, ensuring that critical problems are addressed in a timely manner.

• Is software support included in the warranty?

  Yes, HPE Foundation Care includes Basic Software Support for eligible software products, providing access to updates and technical assistance.

• What is the duration of the warranty?

  The HPE Foundation Care warranty lasts for 5 years, providing long-term support for your IT infrastructure.