HPE Foundation Care - 5 Year - Warranty

Enhance your IT infrastructure's reliability and performance with HPE Foundation Care – a comprehensive 5-Year Warranty service designed to keep your systems running smoothly. This service offers unparalleled support for both hardware and software, ensuring that your business operations remain uninterrupted. HPE's dedicated technical resources work closely with your team to efficiently resolve any issues that may arise, providing peace of mind and maximizing uptime.

• Comprehensive Coverage: HPE Foundation Care encompasses a wide range of hardware and software services, allowing your IT infrastructure to thrive without interruptions.
• Expert Technical Support: Gain access to HPE's expert technical resources who are ready to assist you in resolving hardware and software challenges related to HPE and selected third-party products.
• Remote Diagnosis and On-Site Repair: Enjoy the convenience of remote diagnosis for quick troubleshooting, with the option of on-site hardware repair to resolve any issues effectively.
• Basic Software Support: For eligible HPE hardware products, take advantage of Basic Software Support and Collaborative Call Management for selected non-HPE software to further enhance your operational efficiency.
• Timely Response and Resolution: With a 4-hour phone support service response time, you can rely on HPE Foundation Care to provide prompt assistance, ensuring minimal downtime and increased dependability.

Technical Details of HPE Foundation Care

• Service Duration: 5 Years
• Support Type: Remote support, on-site hardware repair, and software updates
• Response Time: 4 Hour phone support service response time
• Eligible Products: HPE hardware and selected third-party software products
• Service Features: Remote diagnosis, Basic Software Support, Collaborative Call Management

How to Install HPE Foundation Care

Installing HPE Foundation Care is a straightforward process that ensures you're protected against potential system failures. Follow these steps:

1. Contact your HPE representative to discuss your needs and confirm eligibility for the Foundation Care service for your specific hardware and software products.
2. Complete the necessary paperwork to activate your HPE Foundation Care service plan.
3. Once your service is activated, follow the guidelines provided by HPE to set up remote support access.
4. Ensure your IT team is informed about the support channels available and how to initiate service requests.
5. Regularly check for software updates and patches provided by HPE to maintain optimal performance.

Frequently Asked Questions

• What does HPE Foundation Care cover?

  HPE Foundation Care covers comprehensive hardware and software support, including remote diagnosis, on-site repairs, and access to software updates and patches for eligible HPE and selected third-party products.

• How long is the service duration?

  The HPE Foundation Care service lasts for 5 years, providing long-term support and coverage for your IT infrastructure.

• Is on-site support included?

  Yes, on-site hardware repair is included if remote diagnosis indicates that physical repairs are required to resolve an issue.

• How do I access support?

  You can access support via phone or through the HPE support portal, where you can find resources and initiate service requests.

• What is the response time for support?

  The service provides a 4-hour phone support service response time to ensure timely assistance for your inquiries and issues.