HPE Foundation Care - 5 Year - Warranty

HPE Foundation Care - 5 Year Warranty is designed to enhance and ensure the reliability of your IT infrastructure. This comprehensive support service from Hewlett Packard Enterprise (HPE) focuses on maximizing uptime and minimizing disruptions, offering robust hardware and software solutions that cater to your specific needs. With a commitment to excellence and customer satisfaction, HPE Foundation Care delivers peace of mind through its extensive support capabilities.

• Comprehensive Support: HPE Foundation Care offers a blend of hardware and software services tailored to enhance the availability of your IT systems, ensuring you receive prompt assistance when you need it most.
• Remote Diagnosis & On-Site Repair: Enjoy the convenience of expert remote diagnosis and support. If necessary, on-site hardware repair is available, allowing for efficient problem resolution without the hassle of shipping your equipment off-site.
• Basic Software Support: In addition to hardware assistance, HPE Foundation Care includes Basic Software Support, ensuring your software is up-to-date and functioning optimally with access to essential updates and patches.
• Collaborative Call Management: For selected non-HPE software, this service allows for Collaborative Call Management, enhancing troubleshooting efforts through teamwork between HPE support and your IT department.
• Quick Response Times: With a 4-hour hardware support service response time, you can be assured of maximum efficiency and minimal downtime for your operations.

Technical Details of HPE Foundation Care - 5 Year Warranty

• Service Duration: 5 Years
• Service Type: Electronic and Physical support options available
• Response Time: 4 Hour hardware support response
• Support Coverage: Includes HPE and selected third-party products
• Eligible Software Products: Contact HPE for more information on included software coverage

How to Install HPE Foundation Care - 5 Year Warranty

To install HPE Foundation Care, follow these steps:

1. Contact HPE or an authorized partner to purchase the HPE Foundation Care - 5 Year Warranty package for your equipment.
2. Once purchased, you will receive a confirmation email detailing the service agreement and support contact information.
3. Ensure that your IT team is familiar with the HPE support protocols and has the necessary contact information for immediate assistance.
4. For software products, register them with HPE to ensure access to updates and patches.
5. Regularly review and maintain communication with HPE support to maximize the benefits of your warranty service.

Frequently Asked Questions

• What products are covered under HPE Foundation Care?

  HPE Foundation Care covers eligible HPE hardware products and selected third-party products. For specific software coverage, please contact HPE for details.

• What is the response time for support?

  The service guarantees a 4-hour response time for hardware support to ensure quick resolution of issues.

• Is on-site support included?

  Yes, on-site hardware repair is included if remote diagnosis determines that on-site assistance is required.

• Can I get support for non-HPE software?

  Basic Software Support is included for HPE products, and Collaborative Call Management is available for selected non-HPE software. Please consult HPE for specific software inquiries.

• How long does the warranty last?

  The HPE Foundation Care - 5 Year Warranty provides support for a total duration of five years, ensuring long-term reliability and support for your IT infrastructure.