HPE Foundation Care - 5 Year - Warranty

Introducing HPE Foundation Care - 5 Year Warranty – your robust partner in maintaining the reliability and availability of your IT infrastructure. This comprehensive service solution, offered by Hewlett Packard Enterprise (HPE), combines exceptional hardware and software support tailored to meet the unique demands of your organization. With HPE Foundation Care, rest assured that your technology environment is safeguarded against unexpected disruptions, and your IT team is equipped with the resources they need to keep operations running smoothly.

• Comprehensive Coverage: HPE Foundation Care incorporates extensive hardware and software services, ensuring that all your critical IT components are protected and supported, whether that involves HPE products or selected third-party solutions.
• Speedy On-Site Support: In the event of an issue, benefit from on-site hardware repair services, which means professional assistance comes to you, minimizing downtime and keeping your business operations uninterrupted.
• Remote Technical Assistance: Gain access to expert support via remote diagnosis, allowing your IT team to resolve hardware and software issues quickly and efficiently without delay.
• Timely Response: With a 4-hour hardware support service response time, you can count on HPE Foundation Care for rapid problem resolution, ensuring that your business remains operational even during technical challenges.
• Extended Service Duration: Enjoy peace of mind with a 5-year warranty that offers long-term protection against breakdowns and malfunctions, giving your organization confidence in your IT infrastructure's durability.

Technical Details of HPE Foundation Care - 5 Year Warranty

• Service Type: Hardware and Software Support
• Response Time: 4 Hour Hardware Support
• Service Duration: 5 Years
• Support Coverage: HPE Products and Selected Third-Party Software
• Support Features: Remote Diagnosis, On-Site Repair, Basic Software Support, Collaborative Call Management

How to Install HPE Foundation Care - 5 Year Warranty

To get started with HPE Foundation Care, follow these simple steps:

1. Purchase the Service: Contact your HPE sales representative or authorized reseller to purchase the HPE Foundation Care service.
2. Registration: Upon purchase, ensure that your HPE hardware and software products are registered under the HPE Foundation Care service.
3. Configure Your Support Settings: Work with your IT team and HPE support to configure the service settings according to your business needs.
4. Access Support: Familiarize your team with the support channels (remote assistance, on-site support), ensuring they know how to request help when needed.
5. Regular Updates: Keep your software updated with the latest patches and updates provided under the service agreement.

Frequently Asked Questions

What is included in HPE Foundation Care?

HPE Foundation Care includes comprehensive support for both hardware and software, with services such as remote diagnosis, on-site hardware repair, access to software updates, and collaborative call management.

How long is the service valid for?

The HPE Foundation Care service is valid for a duration of 5 years, providing long-term protection for your IT infrastructure.

What types of products are eligible for this service?

HPE Foundation Care covers eligible HPE hardware products and selected third-party software. Contact HPE for specific eligibility details.

What is the response time for on-site support?

The response time for on-site hardware support is 4 hours, allowing for quick resolution of any issues that may arise.

How do I contact support?

You can contact HPE support through the designated support channels provided during the service registration process, ensuring you have access to help whenever needed.