HPE Foundation Care - 5 Year - Warranty

HPE Foundation Care - 5 Year - Warranty is essential for organizations that rely heavily on their IT infrastructure. This comprehensive service package offers a robust blend of hardware and software support services designed to enhance the availability and performance of your systems, ensuring that your technology operates seamlessly over the years. With HPE's technical expertise at your fingertips, you can be confident in addressing any hardware or software issues that may arise during your operations.

• Comprehensive Support Services: HPE Foundation Care provides extensive hardware and software services that help increase the availability of your IT infrastructure, ensuring you receive the assistance you need when you need it the most.
• Remote Diagnosis and On-Site Repair: Enjoy peace of mind with HPE's remote diagnosis capabilities, along with on-site hardware repair services when necessary, effectively resolving any issues to keep your operations running smoothly.
• Basic Software Support: The service includes Basic Software Support for eligible HPE hardware products, ensuring that software-related challenges are efficiently managed, allowing your team to focus on core business activities.
• Collaborative Call Management: Experience collaborative call management for selected non-HPE software issues, enabling effective communication between your IT team and HPE's support resources for swift problem resolution.
• Reliable Response Times: With a 2-hour response time for software support services, HPE Foundation Care delivers maximum reliability and faster resolutions to minimize any disruptions in your workflow.

Technical Details of HPE Foundation Care - 5 Year - Warranty

• Service Duration: 5 years
• Support Type: Hardware and software services
• Response Time: 2-hour software support response
• On-Site Support: Included for hardware repairs
• Remote Technical Support: Available for software issues

How to Install HPE Foundation Care - 5 Year - Warranty

To get started with HPE Foundation Care, follow these simple steps:

1. Purchase the HPE Foundation Care service that aligns with your hardware and software needs.
2. Coordinate with your HPE representative to identify eligible products for coverage.
3. Ensure your IT team is informed about the support services included in the warranty.
4. Set up a dedicated contact point within your organization for streamlined communication with HPE support.
5. Utilize remote support options for immediate assistance and schedule on-site visits as required.

Frequently Asked Questions

• What types of products are eligible for HPE Foundation Care?
  HPE Foundation Care covers a range of HPE hardware and selected third-party products. For detailed eligibility, consult with your HPE representative.
• Is software support included in the warranty?
  Yes, basic software support is included for eligible software products, giving you access to updates and patches as well as technical assistance.
• What is the response time for support requests?
  The service offers a 2-hour response time for software support, ensuring prompt assistance for your IT challenges.
• Can I extend my Foundation Care warranty beyond five years?
  HPE typically offers options for extending your service agreement, so it’s best to discuss this with your HPE account manager.
• How do I contact HPE for support?
  You can contact HPE through your designated support contact or by accessing the HPE support portal for immediate assistance.