HPE Foundation Care - 5 Year - Warranty

The HPE Foundation Care - 5 Year - Warranty is an essential service designed to provide comprehensive hardware and software support for your IT infrastructure. This service ensures your systems remain operational, allowing your organization to focus on its core activities without interruptions. With the expertise of Hewlett Packard Enterprise (HPE) technical resources, you will receive the support necessary to resolve both hardware and software issues efficiently.

• Comprehensive Support: HPE Foundation Care offers an extensive range of hardware and software services to enhance the availability and performance of your IT infrastructure.
• Next Business Day Support: Enjoy the peace of mind that comes with Next Business Day phone support service, ensuring rapid response times and timely resolution of issues.
• Remote Diagnosis & On-Site Repair: The service includes remote diagnosis and technical support, along with on-site hardware repair as needed, to minimize downtime.
• Software Updates & Access: Gain access to vital software updates, patches, and related support information for HPE and selected third-party products, ensuring your systems are always up-to-date.
• Five-Year Coverage: With a five-year service duration, your IT infrastructure is protected against unexpected repair and replacement costs, providing long-term reliability and assurance.

Technical Details of Product

The HPE Foundation Care - 5 Year - Warranty includes:

• Remote technical support for hardware and software issues.
• On-site hardware repair services when necessary.
• Access to software updates and patches for HPE and selected third-party products.
• Collaborative Call Management for eligible non-HPE software.
• Electronic access to product and support documentation.

How to Install

To activate your HPE Foundation Care service, follow these steps:

1. Purchase the HPE Foundation Care - 5 Year - Warranty through an authorized HPE reseller.
2. Upon purchase, you will receive an email with instructions for service activation.
3. Follow the link provided in the email to register your products covered under this service.
4. Once registered, you will gain immediate access to HPE technical support and resources.
5. Ensure your IT team is familiar with the support processes for optimal use of the service.

Frequently Asked Questions

• What products are covered under HPE Foundation Care?
  HPE Foundation Care covers eligible HPE hardware products and provides support for select third-party software.
• Is there a limit to the number of incidents I can report?
  There is no limit to the number of incidents you can report during the service period; support is available as needed.
• How quickly will my issue be addressed?
  The Next Business Day support service ensures that your calls are prioritized for a timely response.
• Will I have access to software updates for third-party products?
  Yes, updates for selected HPE-supported third-party software products are included as they become available from the original software manufacturer.
• Can I upgrade my service level during the warranty period?
  Yes, you can contact HPE to discuss options for upgrading your service level based on your changing needs.