HPE Foundation Care - 5 Year - Warranty

HPE Foundation Care - 5 Year Warranty is an essential service designed to ensure that your IT infrastructure remains highly available and operational. With comprehensive hardware and software services, this warranty is your go-to solution for maximizing productivity and minimizing downtime. HPE's dedicated technical resources provide thorough support to work collaboratively with your IT team, efficiently resolving hardware and software challenges associated with HPE and select third-party products.

• Comprehensive Hardware Support: HPE Foundation Care includes remote diagnosis and support for hardware issues, ensuring that your infrastructure is always operational.
• On-Site Hardware Repair: If remote support is insufficient, on-site hardware repair services are available to swiftly address any critical issues that may arise.
• Software Support: For eligible software products, access to remote technical support and vital software updates and patches is included, enhancing your system's stability and performance.
• Fast Response Times: With a 4-hour hardware support service response time, you can be assured that any issues will be addressed swiftly to minimize disruption to your operations.
• Long-Term Coverage: The 5-year service duration offers peace of mind, guaranteeing that support is available for an extended period, allowing your organization to focus on growth and innovation.

Technical Details of HPE Foundation Care - 5 Year Warranty

• Service Type: Comprehensive Hardware and Software Support
• Service Duration: 5 Years
• Response Time: 4 Hours for Hardware Support
• Support Coverage: Remote Diagnosis, On-Site Repair, Software Updates, and Patches
• Eligible Products: HPE Hardware and Selected Third-Party Products

How to Install

Installing the HPE Foundation Care - 5 Year Warranty is a straightforward process:

1. Purchase the warranty through a certified HPE partner or directly from HPE.
2. Register the warranty online through the HPE support portal, ensuring that you have your product details handy.
3. Once registered, you will receive confirmation along with access to your support resources.
4. Set up communication channels with the HPE support team for ongoing accessibility when needed.

Frequently Asked Questions

What products are covered under HPE Foundation Care?

The warranty covers eligible HPE hardware products and select third-party products. For software products, check with HPE for specific eligibility.

How do I request on-site support?

To request on-site support, contact the HPE support team through the provided communication channels you received upon registration.

Can I upgrade my warranty after purchase?

Yes, HPE allows customers to upgrade their warranty services depending on their needs. Please contact HPE or your service provider for more details.

What should I do if I experience technical difficulties?

If you encounter any technical issues, simply reach out to the HPE support team for immediate assistance. They are available to help resolve any challenges efficiently.

Is there any limitation on the number of calls I can make for support?

No, there is no limitation on the number of support calls you can make. HPE provides continuous support throughout the warranty period.