HPE Foundation Care - 5 Year - Warranty

The HPE Foundation Care - 5 Year - Warranty is an essential service designed to enhance the reliability and availability of your IT infrastructure. This comprehensive support solution from Hewlett Packard Enterprise (HPE) not only provides hardware and software support but also ensures that your organization remains operational with minimal disruptions. With a commitment to excellence, HPE Foundation Care offers robust technical resources to assist your IT team in efficiently resolving any issues related to HPE and selected third-party products.

• Comprehensive Hardware and Software Support: The HPE Foundation Care service includes remote diagnosis and support, as well as on-site hardware repair when necessary, ensuring your systems are back up and running swiftly.
• Enhanced Accessibility: With electronic access to product and support information, your IT staff can quickly find essential information, streamlining the troubleshooting and resolution process.
• Flexible Support Levels: You can choose from various reactive support levels tailored to your business needs, ensuring the right coverage and response time that aligns with your operational demands.
• 24/7 Availability: Incidents can be reported any time of day through telephone or web portals, guaranteeing that your support is just a click or a call away, day or night.
• Long-Term Investment: With a 5-year service duration, the HPE Foundation Care is designed to provide prolonged efficiency and reliability, making it a smart investment for your technological assets.

Technical Details of HPE Foundation Care

• Service Duration: 5 Years
• Support Availability: 24/7 for incidents through various platforms
• Service Levels: NBD Service, 24x7 Service, and CTR Service
• Response Time: 4 Hour Phone Support service response time
• Coverage: Available for HPE hardware products and selected third-party software products
• Remote Support: Includes access to software updates and patches for HPE-supported third-party software as available

How to Install HPE Foundation Care

Installing HPE Foundation Care is straightforward. Here’s how to get started:

1. Purchase HPE Foundation Care: Contact a local HPE sales office to initiate your purchase and confirm eligible hardware/software.
2. Setup Your Account: After purchasing, set up your HPE support account through the HPE website.
3. Activate Services: Follow the instructions provided by HPE to activate the Foundation Care services for your eligible products.
4. Access Support Resources: Utilize the electronic access to product and support information for ongoing assistance.
5. Report Incidents: In case of any issues, report them through the designated telephone or web portal.

Frequently Asked Questions

• What products are eligible for HPE Foundation Care? Eligibility for HPE Foundation Care may vary based on the specific hardware or software product. Contact your local HPE sales office for detailed information.
• What are the differences between the service levels? The service levels differ mainly in response times and availability. The NBD Service offers next business day support, while the 24x7 Service provides around-the-clock assistance. The CTR Service includes collaborative call management for advanced support needs.
• How do I report an incident? Incidents can be reported via telephone or through the web portal, depending on local availability. Additionally, you can utilize the HPE electronic remote support solution for automated reporting.
• Are software updates included in the service? Yes, HPE Foundation Care provides access to software updates and patches for eligible HPE-supported software products, along with selected third-party software updates as they become available.
• How can I ensure maximum efficiency with HPE Foundation Care? To ensure maximum efficiency, familiarize your IT team with the resources available under HPE Foundation Care, and utilize the support options that best align with your operational needs. Regular communication with HPE for updates and support can also enhance efficiency.