Description
The HPE Foundation Care - 5 Year Warranty for X0 48G SFP Svc Aruba 5Y FC NBD OS E R 51X0 delivers enterprise-class protection for your Aruba-based networking infrastructure, combining hardware and software support in a single, easy-to-manage service. With a five-year coverage window, this foundational care plan safeguards your critical IT investments against unexpected hardware faults and software issues, so your business stays online, productive, and secure. Rely on HPE’s vetted expertise and robust support resources to reduce downtime, accelerate problem resolution, and keep your Aruba solutions operating at peak efficiency. This warranty is designed for organizations that demand high availability, predictable maintenance costs, and access to essential software updates and security patches across eligible products. Whether you operate a multi-site campus, a distributed branch network, or a data center fabric, Foundation Care gives you a scalable, future-ready service that integrates seamlessly with your existing HPE and Aruba environments. Experience proactive support, remote diagnostics, and rapid response times that align with mission-critical network environments, ensuring your Aruba 48G SFP and related components remain resilient under heavy workloads and evolving security requirements.
- Comprehensive hardware and software support for HPE hardware and selected third-party products, delivering end-to-end coverage for your Aruba network stack and associated components.
- Remote diagnosis and troubleshooting to quickly identify and mitigate issues without dispatching on-site staff, helping your team reduce repair times and maintain service levels.
- On-site hardware repair when remote support is insufficient, with a focus on rapid dispatch and skilled field engineers to minimize downtime during critical maintenance windows.
- Software support and updates, including access to patches for eligible non-HPE software, safeguarding security and performance while keeping your systems current with the latest protections.
- Next Business Day (NBD) response time for hardware support, ensuring timely escalation and rapid initiation of remediation actions when hardware faults occur or service is needed urgently.
Technical Details of HPE Foundation Care - 5 Year Warranty
- Service Type: Hardware and Software Support, providing coordinated assistance across your HPE hardware and eligible software components.
- Duration: 5 Years of continuous coverage, helping you forecast maintenance costs and plan capacity with confidence.
- Response Time: Next Business Day (NBD) response for hardware-related requests, enabling prompt triage and rapid mobilization of resources.
- On-Site Service: Available when remote support cannot resolve the issue, with qualified technicians dispatched to your site as needed.
- Support Availability: Remote technical support and access to updates, ensuring ongoing guidance and current firmware/software levels.
- Eligible Products: HPE hardware and selected third-party products, designed to cover a broad range of Aruba and related infrastructure within your environment.
How to install HPE Foundation Care - 5 Year Warranty
Enabling HPE Foundation Care is a straightforward process designed to get your coverage active quickly and with minimal disruption to your operations. Follow these steps to ensure your Aruba-powered network is protected under the 5 Year Warranty:
- Purchase: Buy the HPE Foundation Care - 5 Year Warranty through an authorized HPE reseller or directly from HPE to ensure eligibility and proper activation.
- Register: Register your HPE hardware with the Foundation Care service on the HPE website or through the HPE support portal. Accurate device details and serial numbers help verify coverage and streamline support requests.
- Activate: Access the HPE support portal to activate your service, attach the warranty to your specific Aruba devices, and confirm the scope of coverage for your hardware and eligible software.
- Understand Support Options: Review the available support channels, including remote assistance procedures and on-site service workflows, so your team knows how to initiate help when needed.
- Keep Information Current: Maintain up-to-date contact and site information with HPE to facilitate fast communication and efficient support when issues arise.
Frequently asked questions
- What is included in the HPE Foundation Care - 5 Year Warranty? The plan provides comprehensive hardware and software support, remote diagnosis, on-site hardware repair, access to software updates, and patches for eligible products, helping to keep your Aruba network running smoothly with minimal disruption.
- How do I know if my products are eligible for HPE Foundation Care? Eligibility is determined by HPE based on the specific hardware and selected third-party products. You can confirm eligibility by contacting HPE directly or by visiting the HPE support portal during the enrollment and activation process.
- What is the response time for on-site service? The service includes a Next Business Day (NBD) response time for on-site hardware support, ensuring timely workmanship and rapid deployment of skilled technicians when on-site intervention is required.
- Can I upgrade my service during the warranty period? Yes. HPE Foundation Care offers options to adjust coverage levels or add additional services as your environment evolves. Contact your HPE representative or authorized reseller to explore upgrade paths and pricing.
- Does the warranty cover software updates for third-party products? The coverage includes software updates and patches for eligible non-HPE software products, subject to policy terms; this helps keep security and functionality current across supported software ecosystems.
- How do I access support once the warranty is active? Support is accessed through the HPE support portal or via your designated account manager, where you can initiate remote diagnostics, request on-site service, or download available software updates.
- Is this warranty compatible with Aruba-specific features and components? Yes. The Foundation Care plan is designed to support Aruba hardware and related components, ensuring aligned protection for network switches, SFP modules, and associated software across your Aruba deployment.
- What happens if my device is found to be out of coverage? If a device is determined to be out of scope or expired, you will be notified and can discuss renewal options or alternative support plans with HPE or your reseller to maintain continuity of service.
- Does Foundation Care include security patches? The plan includes software support and patches for eligible products, helping address security vulnerabilities and improve resilience against threats through timely updates.
Customer reviews
Showing - Of Reviews
