HPE Foundation Care Call-To-Repair - 1 Year - Warranty

The HPE Foundation Care Call-To-Repair - 1 Year - Warranty is your ultimate solution for ensuring the smooth operation and reliability of your IT infrastructure. This comprehensive support service is designed to minimize downtime and keep your systems running efficiently, allowing you to concentrate on your core business activities without interruption. With a blend of remote diagnosis, on-site repair, and software support, HPE Foundation Care offers the essential backing your business needs.

• Comprehensive Support: HPE Foundation Care Service provides remote diagnosis, troubleshooting, and on-site repair, ensuring that any issues with HPE and selected third-party products are swiftly addressed.
• Minimize Downtime: The on-site hardware repair component allows your business to limit downtime to the bare minimum, thereby promoting uninterrupted operations and enhanced productivity.
• Access to Software Updates: For covered software products, you gain remote technical support along with timely access to essential software updates and patches, keeping your systems current and secure.
• Flexible Coverage: This service comes with Basic Software Support and Collaborative Call Management for selected non-HPE software, offering adaptability to meet the specific needs of your IT landscape.
• 1-Year Service Duration: With a full year of comprehensive coverage, HPE Foundation Care ensures reliable service, helping you avoid unexpected repair costs after your manufacturer’s warranty expires.

Technical Details of HPE Foundation Care Call-To-Repair

• Service Type: Electronic and Physical service
• Service Sub-Type: Call-To-Repair
• Duration: 1 Year
• Includes: Remote diagnosis, on-site support, Basic Software Support, and access to software updates
• Target Audience: Businesses utilizing HPE and selected third-party products
• Support Availability: 24/7 access to technical experts for troubleshooting and resolution

How to Install HPE Foundation Care Call-To-Repair

To install and activate HPE Foundation Care Call-To-Repair:

1. Contact your HPE sales representative or authorized reseller to purchase the service.
2. Upon purchase, you will receive a confirmation email detailing your service agreement.
3. Register your HPE hardware and software products to ensure they are included under the warranty.
4. For assistance, reach out to HPE technical support using the contact information provided.
5. Follow the instructions given by the support team to resolve any issues, utilizing remote diagnosis or scheduling on-site visits as necessary.

Frequently Asked Questions

• What products are covered under HPE Foundation Care? HPE Foundation Care covers eligible HPE hardware and selected third-party products. Software support includes certain non-HPE software products as well.
• How does the Call-To-Repair service work? The Call-To-Repair service allows you to receive remote diagnosis and, if necessary, on-site repair services to resolve hardware issues swiftly.
• Is there a limit to the number of service calls I can make? There is no limit to the number of support calls; however, the actual service provided will depend on the specific agreement and coverage of each product.
• What happens after the 1-year service period? After one year, you will need to renew your HPE Foundation Care service to maintain support and coverage for your products.
• Can I upgrade my service during the coverage period? Yes, you can discuss service upgrades with your HPE representative at any time during your coverage period.