HPE Foundation Care Call-To-Repair - 1 Year - Warranty

The HPE Foundation Care Call-To-Repair - 1 Year Warranty is the perfect solution for businesses looking to ensure the durability and dependability of their IT environments. With this comprehensive service, you can rest assured knowing that your hardware and software systems are protected by Hewlett Packard Enterprise's (HPE) expert support. This warranty not only enhances the performance of your IT infrastructure but also provides peace of mind through timely repairs and dedicated assistance.

• Comprehensive Support: HPE Foundation Care provides an extensive array of hardware and software services, guaranteeing optimal performance and availability of your IT infrastructure.
• Expert Technical Resources: Benefit from direct access to HPE’s skilled technical team, who collaborate with your IT department to swiftly resolve any hardware or software challenges.
• On-site Hardware Repair: In critical situations, HPE Foundation Care includes on-site hardware repair services, ensuring minimal downtime and smooth operation continuity.
• Remote Diagnosis and Support: Enjoy the convenience of remote troubleshooting and support for both HPE and selected third-party products, enabling quick resolution of issues without unnecessary delays.
• Flexible Service Levels: Choose from various service levels, such as HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service, tailored to meet your specific business requirements.

Technical Details of Product

• 1 Year warranty coverage, ensuring peace of mind and reliability.
• Access to software updates and patches for supported products.
• 24/7 reporting for incidents via telephone or web portal.
• 6-hour phone support service response time, providing immediate assistance when you need it most.
• Collaborative Call Management for selected non-HPE software, offering a unified approach to support.

How to Install

Installing the HPE Foundation Care Call-To-Repair service is straightforward:

1. Contact your local HPE sales office to discuss eligibility and select the appropriate service level for your needs.
2. Complete the necessary paperwork to activate your warranty and service coverage.
3. Ensure your IT infrastructure is registered with HPE for seamless support access.
4. Begin utilizing the remote support and resources available as soon as your service is activated.

Frequently Asked Questions

1. What products are eligible for HPE Foundation Care?
   Eligibility may vary by product. Contact your local HPE sales office for detailed information on which HPE and third-party products are covered.
2. What are the response times for support?
   Response times depend on the service level selected. For standard service, HPE provides a 6-hour phone support response time.
3. Is there support available outside normal working hours?
   Yes, HPE Foundation Care offers 24/7 support for reporting incidents and receiving assistance.
4. Can I access software updates and patches?
   Yes, the service includes access to software updates and patches for covered software products.
5. How do I report an incident?
   You can report incidents via telephone or through the HPE web portal, depending on availability in your region.